Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Well visit and vaccines
"We went to the vet for all vaccines and a well check visit. I received a bill and receipt but it wasn't itemized. I submitted those and was emailed that I needed a more detailed explanation of treatment. I got the itemized bill from the vet and submitted it. The claim was completed very soon after all the necessary paperwork was done. They kept me informed of necessary paperwork needs and confirmed all items were complete. I have a detailed receipt of covered and not covered items as well as reasons for things not being covered. Overall we have only had positive experiences with Pets Best and feel secure knowing we have this insurance to help keeps our fur babies healthy! Highly recommend. "
ASPCA-NOT GOOD PET INSURANCE
my dog got this pet insurance becuase my daughter has it and never had a issue from acl surgery to accidents. my dog tore her acl sometime in november 2025 and we noticed no pressure on the leg. the claim was denied because may 2025 we took the dog in for as docotr noted sore muscle. Doctor wrote a letter for a appeal telling them this is not pre-existing. Still denied. i called and was told not matter what goes on with that leg it will always be denied.
Insurer: ASPCA
By: John Triplett
I love Trupanion because the customer…
I love Trupanion because the customer service is always top notch anyway you contact them(phone,web chat). Always helpful. Would definitely recommend to anyone who asks. Payment directly to the veterinary hospital or yourself is also a game changer. You don’t have to wait for days to get your claim processed.
Insurer: Trupanion
By: Sandra
Pay astronomical premiums just to be denied on routine exams.
I have to say this is probably the worst pet insurance company I have ever dealt with. Super high monthly premiums, an app that always crashes or is unavailable, unresponsive agents, and expect all of your claims to be denied after providing every paper under the sun with the dates, totals, pets name, and the authentic Declaration of Independence. Appeal it and just be told no again for a different reason. I’m cancelling and seeking legal action.
Insurer: Pets Best
By: Kayleigh
Excellent
The office took my dog in as an emergency. The staff was wonderful. My dog was a little snarly ( has been for a long time) and they still treated him with love. The staff and doctor were very informative and answered all my questions and addressed my concerns. He had to stay for a couple of days and let us visit him. They took all my calls when I called to check on him. I am thankful that they were able to accept my dog as a new patient. L
The representative Arturo explained the insurance and which one would suit my pet better…
The representative Arturo explained everything so well and his service was excellent
Insurer: Nationwide
By: customer Arlene Morales
I have been a previous Nationwide…
I have been a previous Nationwide client with a former pet and wanted to have my new cat covered by Nationwide, as well. Shelly was the Customer Service Representative I spoke with today. She was very helpful and knowledgeable! She explained the coverage and cost as well as made me feel very confident that Nationwide will be a great choice for my new pet’s insurance needs.
Insurer: Nationwide
By: customer Hedi Westling
Friendly customer service
Friendly customer service, easy to find claims. Website easy to use.
Insurer: Pumpkin
By: Anita
He was very friendly and answered all…
He was very friendly and answered all my questions
Insurer: Nationwide
By: Jed
Customer service was amazing and quick…
Customer service was amazing and quick to fix my problem
Insurer: MetLife
By: Irene