Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Stephanie was great with assisting me…
Stephanie was great with assisting me with my direct deposit for my pet insurance. She was patient, kind and encouraging with helping get online to check my account. I has a wonderful experience today. Thank you Stephanie and Nationwide.
Insurer: Nationwide
By: Dawn F
Carter was very knowledgable and kind.
Carter was very knowledgable and kind.
Insurer: Nationwide
By: customerLinda
Definitely recommend Healthy Paws
Healthy Paws has been such an invaluable part of our pet care. The coverage is clear and very responsive. It has made caring for our pet so much easier, especially during illness and accidents.
Insurer: Healthy Paws
By: Erika
Easy to submit, quick turnaround
The process for submitting a claim is as simple as uploading the veterinarian's write up from the appointment along with the invoice. I received email correspondence to confirm the claim was received and within 5 days the refund payment was confirmed and deposited to my bank account. I appreciate the communication and the timeliness.
Insurer: MetLife
By: Amanda
A great value and must have for pet owners
Not long after I joined my dog tore his acl and needed surgery. MetLife Pet was great, they reimbursed 80% which was a huge relief as the surgery was well over $4000. They also reimbursed me when my dog injured his due claw and had to have it surgically removed. I’m very happy with MetLife Pet. They have been easy to work with and prompt with reimbursements. I’m so glad I enrolled in this insurance for my pets!!
Insurer: MetLife
By: Kim
it's always so easy and simple to use
it's always so easy and simple to use. I also appreciate the excellent communication with updates on the status of my claims.
Insurer: MetLife
By: ALTAGRACIA LUGO
Carter was so helpful and knowledgeable
Carter was so helpful and knowledgeable
Insurer: Nationwide
By: Sylvia blechman
My wife and I took in a stray cat in…
My wife and I took in a stray cat in summer 2025. The cat was estimated to be about 6 months old. She is the sweetest cat but has had a number of health issues literally since the day we took her in. We have two older dogs and never bought pet insurance for them but decided to for our new kitten. MetLife has been nothing but easy to deal with in our 3 claims in the first year of the policy. Having this coverage has made these health issues much easier to deal with. MetLife has added zero stress to the process and has alleviated a lot of potential financial stress with straightforward instructions, submission process, and timeliness of reimbursements. We will definitely be extending this insurance when it's time for renewal.
Insurer: MetLife
By: Tod Presutti
The agent I spoke with Nicole was great
The agent I spoke with, Nicole was a pleasure. She took her time to explain why the increase in annual premium was occurring and helped me understand my options. She took her time to see if there were changes to my policy and put me at ease that my dog was in good hands if we needed to use the insurance services. Her help today is a primary reason for not cancelling my policy.
Insurer: Fetch
By: Luna's parents
Met life was amazing!
Met life was amazing. We lost two pets and they were so helpful and thoughtful throughout the process.
Insurer: MetLife
By: Joe Carranza