Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Awesome service
Awesome service - just as advertised. Communication was great. They paid out just as expected. Don't delay - get your pet insurance today. We saved thousands in vet bills with our 4 yo dog.
Insurer: Spot
By: Mary Barber
So easy to work with
So easy to work with, fast and reliable.
Insurer: MetLife
By: customer
MetLife is great at answering any and…
MetLife is great at answering any and all questions I have had about my coverage and their policies. MetLife has made such a huge impact on my ability to adequately take care of my puppy and has given me reassurance that if something goes wrong they are there to help.
Insurer: MetLife
By: customer
Very easy submitting a claim
Very easy submitting a claim. Happy with the service I have received so far.
Insurer: Embrace
By: A “H”
Great insurance for your pet.
The app is simple to use. Their customer service is great and our payments are sent timely. I would recommend using this insurance.
Insurer: MetLife
By: Renee Geib
MetLife Pet Insurance staff are always…
MetLife Pet Insurance staff are always accessible and helpful with providing guidance and answering questions. Processing of claims is easy and quick. In general the approach and coverage relieve any stress I have in how I will be able to make sure my dog gets the care he needs
Insurer: MetLife
By: customer
Efficiency at its finest
I was able to focus on the course of action for my dog while my vets office and Trupanion handled everything else for me. Very grateful!! ☺️
Insurer: Trupanion
By: Michelle C
Great value for peace of mind
It was very easy to suit my claim. And when there was a little hiccup, the customer service representative helped resolve the issue quickly and with satisfactory results.
Insurer: MetLife
By: Michael
Terrific customer service & excellent policy options
In addition to getting terrific customer service from Stephanie and Rebecca, I found the pricing reasonable and the coverage options better than other dog insurance plans I had considered. My Maltese just celebrated her third birthday and she is active and healthy. I'm confident that Propet will support her health throughout her lifetime.
Insurer: Prudent Pet
By: Ramey
The claim was submitted and approved…
The claim was submitted and approved within 5 business days typically the time it takes to receive your claim. Very trustworthy company to deal with.
Insurer: MetLife
By: Gene DiGiacomo