Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Met expectations
Met expectations. Timely processing. Easy to access and responsive to questions.
Insurer: Pumpkin
By: Ronnie
Claims process is quick and easy
Claims process is quick and easy. Customer service is fabulous.
Insurer: MetLife
By: Bryan McIntyre
Claim process
My little guy needed to get neutered this year , after going through the process I submitted all claims and they were promptly evaluated and the reimbursement processed timely. I am very happy with the easy process. The app is very intuitive
Insurer: MetLife
By: Yani
Pets Best Insurance service.
Typically, I include the SOAP notes with my claims to avoid delays. However, I haven't been doing that lately. I appreciate the updates from PetBest regarding the status of my claims. Some of the delay could be due to the Vet Center being busy. Pet Best has polite and respectful customer service. They are supportive and responsive
Helpful customer service ....great…
Helpful customer service ....great rates!!!
Insurer: MetLife
By: Branden Robinson
Met Pet Life
I have 4 dogs so a month doesn’t go buy without sending in a claim for vaccines or heartworm meds for them. Met Pet Life replies to claims within two weeks. And if you call you actually speak to a real person. Over 40 years of owning dogs and been having other insurances Met Pet is #1
Insurer: MetLife
By: Carol Kiley
Fetch Pet Insurance
We have had pet insurance for years and never claimed. Thought we would try Fetch who would not waiver the waiting periods. After trying to send multiple videos etc. They have not once spoken to our vet and people making the decisions aren't even Vets. A company just trying to reduce there risk and not cover your pet fully.
Insurer: Fetch
By: Terry Rad
3 senior kitties
I have found Pet's Best Pet Insurance very satisfactory. I understand the coverage and my claims have been processed very efficiently within the stated time frame. I am very happy to be able to count on Pet's Best to help maintain my three senior cats healthy Wellness for another year."
Insurer: Pets Best
By: Patricia
Nadine was wonderful to explain policy…
Nadine was wonderful to explain policy details and sign me up for my puppies. She didn't rush and explained the information in detail and several times over. It was a real pleasure and gives me confidence using this company for pet insurance.
Insurer: Fetch Canada
By: Karen
I've been using Embrace for about 8…
I've been using Embrace for about 8 years. It's been great as far as having the easiest submittal procedures. Their rates are very reasonable compared to a lot of other pet insurances. One thing that sometimes irritates me a bit is that the website is slow. Little 'space dog' sometimes takes his sweet time in changing pages. Otherwise, no complaints!
Insurer: Embrace
By: Tammy McG