Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Peace of mind *
In today's day & age knowing I'm working with insurance company who stands by their word is paramount. I like the easy submission of claims & quick reply of receipt of claim followed by payment in timely fashion !!
Insurer: Pumpkin
By: Linda
Super easy to use
Super easy to use and benefits we're clearly explained. Definitely have peace of mind if I ever need to use again. Hopefully I don't.
Insurer: Fetch
By: Jeff
Josh the tech I spoke with made me…
Josh the tech I spoke with made me comfortable and I felt knowledgeable at the end of the call about my coverage. Thanks Josh. Christina.
Insurer: Fetch Canada
By: Christina Hazisavvas
Scam insurance
Scam insurance. I regret leaving lemonade for this garbage. My policy covers emergency vet visits, accident/injury, and the medications prescribed to my dog. They didn’t cover a penny of either visit and tried to say my services aren’t covered when they clearly are. Do not give your money to this company. Lemonade took 5 days max to get refunded and it took these idiots 13 days to even send an email about claims being denied. They are liars and thieves.
Insurer: Pets Best
By: Kayla
The customer service representative did…a GREAT JOB.
The customer service representative did a great job. The turn around time for reimbursement was exceptional. Very pleased. :)
Insurer: Spot
By: Brian Renollet
Everyone at Trupanion was very helpful…
Everyone at Trupanion was very helpful when our fur baby needed emergency surgery. They reimbursed us very quickly for our costs per the policy.
Insurer: Trupanion
By: Jen V
Customer service was great
Customer service was great. I also appreciated the fast review and approval process for my claim.
Insurer: MetLife
By: customer
Fetch customer service was astonishing
Fetch customer service was astonishing especially with Carla on the phone she walked me through everything wanted the best for my dog and took her time with me , amazing amzin now I know my dog has good insurance 🙏🏽🙏🏽
Insurer: Fetch
By: Elite
I’ve had spot pet insurance for a few…
I’ve had spot pet insurance for a few years now. I’m extremely satisfied with Spot. Easy to navigate site, great customer service & quick claim completed.
Insurer: Spot
By: ROSEMARIE SALEH