Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The response was swift and when I…
The response was swift and when I talked with John, he was very helpful and told me exactly what I needed to know, I would highly recommend this Insurance.
Insurer: Nationwide
By: Nathan
Responsive
Their response time to taking care of claims is wonderful. Their coverage is great and they give you several choices as to what and how your furry friends can be covered. Whether you email or call them they are always very nice and truly care.
Insurer: MetLife
By: M J K
Reluable
Occasionally back logged, but more often reliable and fair, providing quick reimbursement of claims. Customer service very pleasant, courteous and knowledgeable. Helpful responses to questions and issues.
Saved our girl
Pets Best has been extremely easy to work with. Easy to upload documents and our turn around time is less than 10 days from submitting to repayment.
Insurer: Pets Best
By: Alicia
Excellent
Pets Best had a lot of significant website issues..last year making using their service very difficult. But they appear to have worked it out and now it works great and their services back to being 100%. They are not super fast to pay claims but that works fine for us. Love PB
Insurer: Pets Best
By: Drew
Fast and easy reimbursements
It was so easy to submit a claim and the reimbursement is so fast! Love Metlife Pet Insurance!
Insurer: MetLife
By: Christina A.
I have been with spot insurance for a…
I have been with spot insurance for a couple of years and they are nice, explains everything and are very knowledgeable. Depending how busy they are, I received my claim in 14 days.
Insurer: Spot
By: Cheryl Warrren
I was unsatisfied with the evaluations
I was unsatisfied with the explanation of the evaluations of my vet bills claim.
Insurer: Spot
By: S. Conditt
Representatives was patient and…
Representatives was patient and clarifies my questions and concerns about insurance policies.
Insurer: Embrace
By: JONATHAN LEE