Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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You made the process easy to file a…
You made the process easy to file a claim and payment came efficiently.
Insurer: MetLife
By: Gloria Weitz
Metlife is a LIFESAVER
Metlife has made our lives so much easier! When we adopted our kittens, we had no idea that one of them would develop asthma, meaning we'd have to cover expensive medication and x rays to help her get back to herself. Metlife allowed us to do everything we could for her, and has been a life saver when it comes to paying for her monthly asthma medication. It is so wonderful to know that if anything ever goes wrong, we can tell the vet to do absolutely anything to help our sweet pets. Their representatives are always so sweet and helpful, and the claims process is super easy to fill out. I would recommend them 1000% to anyone planning on owning a pet, it's been a lifesaver for us!
Insurer: MetLife
By: Annabelle Harvey
Always the best service,communication…
Always the best service communication and support
Insurer: MetLife
By: Irene VanGeldren Sigel
Live agent chat for the win!
Using the live agent chat was very easy and efficient. My question was answered and resolved promptly.
Insurer: Fetch
By: Martha J
Timely processing of claims
The service is timely, however there are times I have had to refax my claims. Also, the fax number on the form online is wrong.
Insurer: MetLife
By: Cynthia
Art was amazing and very helpful.
Art was amazing and very helpful.
Insurer: Nationwide
By: customer
It was very easy to submit my…
It was very easy to submit my documents, it was reviewed and processed in a timely fashion. I can't say enough about how happy we are with Spot. Thank you again.
Insurer: Spot
By: Jennifer Roy
Very easy to utilize and great customer…
Very easy to utilize and great customer service. I’ve told many employees and customers how great having pet insurance is.
Insurer: MetLife
By: customer
Whole process was so easy to navigate
It's always so stressful having to take your beloved pet to the emergency vet and you definitely do not need additional stress from your insurance. MetLife makes the process easy to understand and the response time is so fast. I got me reimbursement within 3-5 days of submitting my claim.
Insurer: MetLife
By: Bonnie Bayard
Love the coverage, but sometimes I have to make a lot of phone calls to them
MetLife Pet Insurance has saved us a bunch of money. Somehow we ended up with dogs that need monthly prescriptions or monthly prescription dog food. So it's very nice to have 80% come back to us after our deductible. Sometimes it's frustrating with the claims because they ask for the SOAP notes every now and again even though they had previously covered the same thing. Sometimes when looking at claims they miss some of the documentation and that part of the claim isn't covered so I have to call in and ask them to take another look. Also I wish that there would be a claim number assigned for each different claim that is submitted. I will submit them as individual claims and then somehow the documentation and such gets put all together under one claim number. I have 3 dogs on one policy and sometimes things have not been covered because they assumed it was for a different dog than what the claim is for. So more phone calls from me to straighten it out. Also I wish when I had an invoice that shows treatment for 2 dogs I could select both dogs for the claim so there is less confusion. The turnaround time is pretty great and I love that the money is automatically deposited in my account.
Insurer: MetLife
By: LORI