Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Worst customer service and experience
Signed up for a policy a they sent a medical records summary claiming because our puppy swallowed a toy that required no medical intervention l, no future ingestion accidents would be covered. Very rude customer service associates and rude and condescending manager. A dog swallowing a piece of cotton or a toy and it happening again should not be viewed as a pre-existing condition? Puppies swallow things. Before you make a decision Check out pumpkin pet insurance. They pay vet directly and understand accidents happen. With pumpkin if an incident happens after 180 days they will cover the same type of accident. Trupanion comments this issue is concerning but even after speaking with a manager who was rude nothing changed. Seriously know the information before you sign up for a policy.
Insurer: Trupanion
By: Blake Rhyne
Claims made easier
The process of submitting a claim is faster and easier than ever. Our claim was processed quickly. Thank you!
Insurer: MetLife
By: Hopkintonrunner
Beagle back injury
My beagle injured her back while playing ball. We got an estimate of $12,000.00 for her MRI and surgery. I paid for her care with my credit card and submitted a claim to PetsBest. In roughly 3-4 weeks my claim was approved and the funds were deposited in my bank account about a week later. My beagle is 10 years old and we are not wealthy. We had to have a serious conversation about what to do because of the cost of her treatment. Thankfully we made the right choice and PetsBest helped save my beagle from an end we didn't want. I am very happy with PetsBest and would recommend them to anyone.
Easy as pie
Putting in a claim on the app was so simple. I was so relieved. Thank you so much.
Insurer: Spot
By: Roxanne Hernandez
Kevin was great very informative and…
Kevin was great very informative and helpful!
Insurer: Nationwide
By: ML
Amanda was very professional and…
Amanda was very professional and informative about the policy. She made the decision very easy and provided the support needed to choose the right plan for my new fur baby. Definitely deserves acknowledgment, best customer service I’ve had in a very long time.
Insurer: Fetch
By: Gia
Quick at accepting claims and good…
Quick at accepting claims and good customer service
Insurer: Pumpkin
By: Julie
Very happy Although the premium increases with age…
Although the premium increases with age (of course) Trupanion is a great company with great service
Insurer: Trupanion
By: Dan
My experience with nationwide pet…
My experience with nationwide pet insurance was great. It was very easy to set up over the phone and the person I spoke to was very polite and kind.
Insurer: Nationwide
By: Jerlyn