Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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This Policy does not cover or help, waste of money!
I made the promise that the next time I get a pet I would make sure to have Insurance(which is when I got this policy) for the pet since they are like family. Well the truth is this Insurance policy does not cover much, very rarely and is very expensive and keeps going up to the point of unaffordability. Now, I am locked in to a policy with a company that doesn't even cover barely anything. We never expect, or want to put in a claim, that means our animal/pet is sick which is not what we want and then on top of it having to pay the premium and then fight for coverage off visits when we are hurting and sad due to pet illness, your company literally make promises you don't keep and then kick us when we are down. I wish I had the option to leave your company, but I am locked in this very bad relationship of sad service, poor coverage and a joke of a partnership. If you are considering a Pet Insurance policy I would highly consider shopping elsewhere as this company seems great but they do not cover much and will make you fight, work hard to try to get anything covered.
Insurer: Pets Best
By: Trish
Very fast
Very fast, convenient, supportive team. Very easy to submit claims, got reimbursed all the amount according to the policy, I am lucky to have healthy paws as my pet insurance.
Insurer: Healthy Paws
By: Tatiana Avdeeva
Was great to talk to and was very…
Was great to talk to and was very knowledgeable about the pet insurance she’s representing. Made signing up a breeze.
Insurer: Fetch
By: Matthew Cosman
You are efficient and very professional
You are efficient and very professional
Insurer: MetLife
By: customer Gerard Soriano
Sign Up with Ease
Michele was wonderful in assisting me to set up my new pet up with insurance and was able to answer all of my questions. 10/10 on the set up/start process, I hope the remainder of the service matches.
Insurer: Embrace
By: Mary
Super quick turnaround
Although I wasn’t able to upload all claim documents through the app (sizes too large) When I called to ask how to submit the rep was super helpful, sweet and professional. It was such a quick turnaround from submitting to receiving our claim check my husband and I were so shocked. Thank you!
Insurer: MetLife
By: Angelica
Simple Process
Submitted a claim for my dog's dental work. They responded within a reasonable amount of time and clearly explained what they were/weren't covering and why. The process was simple, and the explanation was clear.
Insurer: Pets Best
By: Shelby
Insurance as it should be!
The process for submitting and receiving payment on my claim was very easy, and incredibly quick. The website was easy to navigate and the instructions for submitting a claim were clear and easy to understand. I filed the required information as explained in the claims process. My claim was clearly covered and was reviewed and processed very quickly. This is insurance as it should be, bravo!
Insurer: MetLife
By: customer