Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Great experience with MetLife
Great experience with MetLife, claims are paid on time, when I call the customer service rep is always wonderful
Insurer: MetLife
By: Sanda Lupulescu
MetLife is great
MetLife is great, so easy to file a claim and the turnaround to get reimbursed is less than a week. So glad I have them for my pet insurance! A.P.
Insurer: MetLife
By: customer
It's easy to make a claim
It's easy to make a claim. I received my reimbursement in a timely manner
Insurer: MetLife
By: Lasered
The representative was unable to help…
The representative was unable to help me, and said she would call back. she never did
Insurer: MetLife
By: customer
Great
Great, fast service. An absolute must have for pet owners.
Insurer: MetLife
By: customer
10/10 would recommend MetLife
10/10 would recommend MetLife. Any time I've had a question - the associates at Customer Service are always very helpful. The app is intuitive and easy to use. Overall great pet insurance company!
Insurer: MetLife
By: Febe
I am very happy with my MetLife pets
I am very happy with my MetLife pets. The app is very easy to use and to upload my documents. If I have any questions I am able to message someone and they have been able to help me with my issue if I have one.
Insurer: MetLife
By: Charlena
Easy to submit claim and very…
Easy to submit claim and very responsive customer service team!
Insurer: MetLife
By: customer
Always pleased with how fast Metlife…
Always pleased with how fast Metlife processes claims
Insurer: MetLife
By: customer
Service is ridiculously slow despite…
Service is ridiculously slow despite their claim of quick turnaround times, and they denied my first claim, saying it wasn't covered because it took place during the initial 14 day waiting period (it didn't, coverage started Sept. 27, the vet visit was Oct 13). Not a great start, wish I had read the reviews a little closer. I understand insurance is the biggest fraud going today, but this is still disappointing. I'm just finding this out halfway through November.
Insurer: ASPCA
By: Will