Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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You issued a payment to my Furlife Vet…
You issued a payment to my Furlife Vet claim but have not paid me or the vet. You will make me wait 3 weeks for payment. That is unacceptable.
Insurer: Trupanion
By: JB
Easy Process
Quick and easy claims navigation on app- and good communication throughout the process.
Insurer: Fetch
By: KAREN LYONS
EASY AND AFFORDABLE
GREAT EXPERIENCE, EASY TO SIGN UP, LOW WAIT TIMES.
Insurer: MetLife
By: CHRISTINA SOBCZYK
My agent Badeel was fantastic
My agent Badeel was fantastic, but the sonnet website is riddled with bugs and problems. The website needs to be looked at again for QA and testing bc its a very frustrating experience
Insurer: Sonnet
By: Kevin Joy
First time using Pumpkin
Had to use Pumpkin for the first time. My dog ate something he want supposed to and they covered 90% above my deductible. Very easy and fast claim service. Glad I have it
Insurer: Pumpkin
By: Tim
first when you buy online it is very…
first when you buy online it is very easy all the process are easy but when u wanna do some changes it is very difficult I've been trying almost 3 weeks with them to change the address and no one is helping so now i had to cancel my policy so my advice to you to not try this company
Insurer: Sonnet
By: Sevan
Easy procedure to file claims
Easy procedure to file claims. Great communication throughout process.
Insurer: Pumpkin
By: Ben
Trust
We love our pets and support is very important... We trust Nationalwide!
Insurer: Nationwide
By: Marcos
Pet insurance 5*****
Been with them for years and happy with them all around!!