Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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It is easy to file claims and claims…
It is easy to file claims and claims are paid in a timely manner which is appreciated
Insurer: Trupanion
By: Brian
Trupanion is an amazing company
Trupanion is an amazing company! They have a very simple website to use. Customer service is always kind and knowledgeable. They process reimbursements in record time...Every time! Incredible!
Insurer: Trupanion
By: Misty
Darren was amazing and very helpful!
Darren was amazing and very helpful! I’m happy to be back with Nationwide
Insurer: Nationwide
By: Kim Murphy
It's like a scam!
If I could give a lower review I would. I have paid for their wellness plan as well as the accident/illness insurance but after filing my claim I've been given the runaround. It's like a scam! One of the requirements for the wellness plan coverage was to send in his last assessment at the vet. I sent it and so did the vet. Now they're saying it's not enough. The documentation they're requesting is not something I've ever seen a vet document before. It's a way to get out of paying for the coverage I have paid for!!
Insurer: Embrace
By: Delia Ford
Exceeded expectations
I’ve used them a couple of times and very prompt and paid claims quickly . Would highly recommend
Insurer: Spot
By: Denise H
Absolutely unsatisfied previous customer
Well first things off I purchased a policy and well I paid money but they can't seem to find my policy they took the money immediately but now I have to wait up to three business days to find out if I'll actually get the money back if they can find out where it went at sonnet insurance. I forgot to add I absolutely did call and a "ticket" was put in. I will absolutely call again, however I shouldn't have to call and bother you to do YOUR job.
Insurer: Sonnet
By: Holly
I’ve had your Pet insurance for a while…
I’ve had your Pet insurance for a while now and never had the opportunity to use it. My dog Cody, a little Shih Tzu had a seizure and I had to rush him to the emergency pet clinic. I notified you A Day after and you were so kind and everyone took care of everything I didn’t have any questions. Everything was very clear and how to do things and you settled everything for me quite quickly and I thank you so much. It’s quite a relief Cody so far is doing fine.
Insurer: Spot
By: Patricia Frey
Makes a very stressful situation quite…
Makes a very stressful situation quite a bit easier and clearer as to what needs to happen and their responses are quick and the employees are knowledgeable and friendly.
Insurer: Trupanion
By: CHERI
Pets best has been great for me
Pets best has been incredible. After having two dogs go through serious health complications with no pet insurance, I’ll never have a pet again without it. I adopted my new pup last year and very quickly got insurance. It was extremely easy to set up, and figure out what met my budget. Thankfully I did. She has had a tough time with her stomach sensitivity. It’s led to many vet visits. After meeting the deductible, everything has been paid back to me in a timely manner. Very simple uploading vet bills through photo. The only thing I would say needs some work is the app functionality. Sometimes it will ask you to log in multiple times. It just needs some updates. Customer service has been friendly, efficient and well educated every time I’ve had to call.
Insurer: Pets Best
By: Alexis Wise
Highly recommend
After a few days researching pet insurance I choose Fetch Pet. I liked the wellness option especially for a new puppy. Nadine was super helpful answering all my questions. Speaking to a real person with little automation to get to her, made the experience much easier. The app is a plus. I haven’t submitted any claims and hopefully I won’t need too. So far I am pleased with my choice and highly recommend Fetch Pet.
Insurer: Fetch Canada
By: Wendy