Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Everyone is very helpful and nice when…
Everyone is very helpful and nice when I call.
Insurer: MetLife
By: customer
Embrace wanted me to resubmit the…
Embrace wanted me to resubmit the invoice. Embrace claimed the limited information on the left side was cut off. Their system did the cropping. I was looking at the photo while I was on the phone with them. When I asked exactly what was missing so I could retake the photo and recenter the invoice so the dates and my first name would show the customer service rep just kept repeating herself. When I asked for another rep since we were not communicating I was put on hold for over ten minutes. Then she came back and said no one was available. This is the second time I have been horsed around about a claim. I am done.
Insurer: Embrace
By: oliver hardy
I love this company
I love this company. It's easy to upload the documents for "New Claim". I get a confirmation email very quickly and in a matter of days (2-3) when they are reviewing and processing my case. After that I get another email, which informs me, how do I get my portion back including with the $ amount. I had 3 options to choose from. I got my $ back in like matter of seconds. I could not believe it - I was very happy!!! Only thing is: I had 7 days to click on the link to receive the payment. The first time (previously) I forgot to do that > I had to call the Company (MetLife Pet) and I got my $ in the mail as a check. The employee was super nice and very helpful / understanding. She explained to me how their process works.
Insurer: MetLife
By: Leapy's cat Mom
Quick and efficient response time
Trupanion has always reimbursed my expenses quickly and with no issues. I would recommend Trupanion for anybody with a dog!
Insurer: Trupanion
By: Beth
Blazing fast claim processing time
Claim process is a blast with this company, with few simple docs they make sure you get reimbursed blazing fast. best pet insurance out there in 2025.
Insurer: Spot
By: Orel Mor
Great customer service and made the…
Great customer service and made the process painless!!
Insurer: Trupanion
By: Laura
Timely evaluation of my claim and great…
Timely evaluation of my claim and great payment response directly into my account! We had to seek urgent vet care while on holiday vacation. Once again, I am grateful for this insurance coverage! Thank you!
Insurer: Pumpkin
By: Kerry
Trupanion has helped me tremendously…
Trupanion has helped me tremendously with taking care of my 4-legged babies! Very easy to submit claims and got responses within 24 hours. I would totally recommend Trupanion!
Insurer: Trupanion
By: Carol
Quick claim reciew
Always quick reviews of claim and payment. Plenty of email notifications about the statement and payment of the claim. Only issue with s not notifying when you haven’t submitted enough information to process a claim.
Insurer: MetLife
By: customer
All my babies are covered by spot
All my babies are covered by spot. They are fast and fair about the claims.
Insurer: Spot
By: Brooke Seigrist