Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Magdaleno mendozapaz
Ecselente cervisio
Insurer: MetLife
By: Magdaleno Mendoza paz
A company that do not respect their obligations
We decided to cancel our insurance. We had an allergy issue with our dog and they refused to accept it, they decided it was a problem that was there before we got the insurance. Our veterinary wrote a letter telling them that it was a completely new problem, that allergies can appear at anytime and that our dog never had any of it before. They accepted at first, but when we had to go back for our dog’s medic for allergies, they refused again. After talking to 5 different people, one guy finally confirmed that they threw the letter away and never let any note about that ! They said that they could not accept even with the files out veterinary filled an other time telling them it was a new condition. They are not able to fulfil their obligations and I thing about going after them for moral and economic damages because we lost a lot of time with this and now no insurance will accept us for this condition because it won’t be new for them. Really a bad experience ! I do not suggest at all !
Insurer: Trupanion Canada
By: Ophelie Moisan-Leduc
Trupanion has been great
Trupanion has been great! Very helpful and very simple.
Insurer: Trupanion
By: Amy Schreiber
Answered all my questions and how the…
Answered all my questions and how the process works. Wish getting regular medical insurance was this easy!!! Thank you for protecting my baby!!
Insurer: Nationwide
By: KDIM
Informative and Professional
My contact with the associates I spoke with was pleasant and professional. I received more information that I was requesting. The wait time was a bit long, but once I made contact, the conversations were informative and professional.
Insurer: Embrace
By: Stacie Budewitz
Always get great service.
Always get great service.
Insurer: Pumpkin
By: Susan Mohr Engels
You can NEVER speak to a live person…
You can NEVER speak to a live person unless you're willing to wait 30 minutes, not even chat as they don't give you but a few options, and guess what's not one of them? If you guessed cancellations, ding, ding, ding!
Insurer: Pets Best
By: Lynda Bragg
Russell was helpful and met my needs…
Russell was helpful and met my needs very quickly.
Insurer: Fetch
By: Barb
Outstanding customer service and follow…
Outstanding customer service and follow through. Thank you!
Insurer: Nationwide
By: customer
The representive that I talked to…
The representive that I talked to explain the policy to me and very nice.
Insurer: Pumpkin
By: Michael Okuszki