Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,508 total
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Easy Process
Submitting the forms was very easy. Even after the forms were submitted, MetLife was able to open multiple claims per corresponding documents. I was kept up to date on the whole process and was reimbursed the same day the claim was approved. Great experience.
Insurer: MetLife
By: Anthony
I cannot say enough good things
I cannot say enough good things about Trupanion. I have never had any kind of issues with claim filing. You guys are very compassionate,understanding,caring and courteous. Payments are always quick and right on point. I just found a vet that accepts direct payment which is awesome. I am so glad that I chose Trupanion for my 2 babies. Keep up the good work
Insurer: Trupanion
By: Leanne
My Experience
Overall, I’m satisfied with MetLife. Unfortunately, I files a claimed for one of my pups, this was my first time since taking out a policy. I gave the 4 stars due to the initial claim processing which took longer than I expected. I called in a few times regarding it status to be told to submit additional information, which I did after it was clarified. It was a lot of back and forth to be honest, my claim was eventually processed. I did a second claim and that one I can see was a smoother process. Maybe it was just the initial claim which took a longer processing time. Besides that variable, I am happy with MetLife.
Insurer: MetLife
By: Angel
Fast service and very helpful
Fast service and very helpful. Trupanion works with my vet. I like that so I don't have to deal with all the paper works.
Insurer: Trupanion
By: Kathleen
Great customer service
Great customer service. The representatives seem to really care. Quick response and payments.
Insurer: Trupanion
By: Ron
Very helpful
Very helpful, accommodating, and made process easy.
Insurer: Trupanion
By: Gabrielle
MetLife is so easy to use
MetLife is so easy to use and keeps you informed each step from receipt of claim until reimbursement is issued along with EOB, which normally happens quickly within a few days.
Insurer: MetLife
By: Jane D
Peace of Mind
I’m incredibly grateful for the fast and compassionate service from Trupanion pet insurance during my cat’s emergency hospitalization. After a very serious medical emergency requiring blood transfusions, plasma transfusions, and specialty care, they processed and settled my claim within just days, with payment arriving the following week. During such a stressful time, having quick support and reimbursement made an enormous difference. Excellent customer service, efficient claims handling, and true peace of mind when it mattered most. I highly recommend them to any pet owner.
Insurer: Trupanion
By: Jenna
MetLife reps are great!
While the app and being able to view attachments and check status of claims and payments is cumbersome And requires download of documents to view content of claims Anytime I have spoke to a person they have been friendly, efficient and able to answer questions. I wish it were easy to be able to view even a quick thumbnail preview of each claim to be able to identify which claim Is listed cs having to go three layers in to know which claim I am looking at
Insurer: MetLife
By: customer