Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Absolutely the worst experience I've…
Absolutely the worst experience I've ever had with an insurance company. Submitted required information 3 times and no updates after almost 2 months of initial filing of claim. Hold times for customer service is 30-60 minutes every time I call for an update. Absolutely unacceptable.
Insurer: Pets Best
By: Laura Baumann
How can I sum up my gratitude?
Words can hardly capture the gratitude I feel for helping to save my bulldog. I am truly in awe of Trupanion and its exceptional customer service. For over 10 years, Trupanion has given my pets access to the best possible care, allowing us to make medical decisions with confidence and peace of mind. Thank you, Trupanion, for being such an important part of our family’s life.
Insurer: Trupanion
By: Bahareh S
Basically I had to upload the same…
Basically I had to upload the same documents on every claim. The documents uploaded were not centrally saved for reference and were not properly reviewed It was a frustrating experience.
Insurer: MetLife
By: customer
Outstanding
Spoke with Aileen today. She was very knowledgable and has a great personality. She answered all the questions I had. Outstanding customer service
Insurer: Fetch
By: Cynthia Martin
When you need help!
If there is any problems , you can talk to a live person!!! That is so important to me !
Insurer: MetLife
By: A. M.
Great Experience
I worked with Kia while setting up pet insurance and had a great experience. He was genuine and so nice and was able to answer all of my questions. Very good customer service.
Insurer: Nationwide
By: customer
insurance for minnie
very good people
Insurer: Prudent Pet
By: McGillisJgmail.com
Best Decision We've Ever Made
Fair, responsive, and gracious, Trupanion has made it easy to make good decisions for the health of our dogs. Trupanion has always been helpful and quick to respond to any query or claim. We could not be happier with having Trupanion in our and our dog's lives.
Insurer: Trupanion
By: Thomas & Kristin
Getting a quote was easy
Getting a quote was easy, fully detailed and clear. When calling, the representative was friendly, knowledgeable and efficient. Overall great experience getting setup.
Insurer: Prudent Pet
By: Hope Salamone
MetLife has been great to work with
MetLife has been great to work with. Great app, good communication and helpful.
Insurer: MetLife
By: Erin Huang