Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,508 total
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The representative Dan was very…
The representative Dan was very thorough about assisting me with filing a claim. He walked me through. MetLife processed my claim, and I received my reimbursement in a timely manner. Thank you, MetLife.
Insurer: MetLife
By: Lisa Hubbard-Griffith
Great customer service!
Fast and easy claim process and caring and dedicated customer service staff!
Insurer: Healthy Paws
By: MU
Quick response to my inquiries
Quick response to my inquiries
Insurer: Spot
By: Julie Stiltner
good value
the agent and the full explanation what i needed
Insurer: Sonnet
By: Ali Alblooshi
Quick turn around on claims
My dog had a medical emergency and went to the emergency vet. The visit resulted in surgery. I did my claim thru the app once we were home recovering. It was so easy. My claim was processed in 5 days, that is faster than human health insurance! I highly recommend Pets best pet insurance. When I have had other claims, they keep me posted on the status until processed and the claim closed in a timely manner.
Insurer: Pets Best
By: Glynda Newton
Everything was going smooth and I was…
Everything was going smooth and I was able to solve my problem with no stress during the call.
Insurer: Sonnet
By: Yuki Unzai
Always a fast response and so easy to…
Always a fast response and so easy to file a claim.
Insurer: Spot
By: Susan Reich
Timeliness and ease of submitting claim.
Timeliness and ease of submitting claim.
Insurer: Spot
By: Cheri Matthews
Claim
When I called to find out the status of my claim, the rep was super helpful. He told me that it was close to be approved. Within the next two days it was
Insurer: MetLife
By: Sandra
It is so easy to submit a claim and…
It is so easy to submit a claim and payment is so quick. I have been so happy that I chose healthy paws insurance for my pet. Thank you so much for your wonderful service.
Insurer: Healthy Paws
By: Eugenia Del Favero