Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Cannot cancel deceased pet on group policy
One of my pets passed away on a group policy. I call to notify them and was sent to SALES. They update the policy and demand another premium payment for the updated policy. They literally just took my premium from my account with my deceased pet that day. They refuse to cacel my deceased pet until I pay them a new premium. I filed a complaint with the insurance commissioner. We are at a stand off. They will keep taking my money while waiting for more before I can get it settled. To Metlife and your standard comment on all negative reviews...skip the platitudes. They mean nothing. Your "customer service" is useless so don't insult me further.
Insurer: MetLife
By: Tracie Winter
Friendly representative and quick…
Friendly representative and quick service!
Insurer: Nationwide
By: Sarra Keeton creepy.panda
Angelique was nice and had patience…
Angelique was nice and had patience with me
Insurer: Nationwide
By: Shari Jurado
A major technology issue made getting…
A major technology issue made getting insurance very difficult. I was happy with the rate, but the customer service in trying to resolve the technicality issue was incredibly annoying.
Insurer: Sonnet
By: Nicole Barber
Pumpkin helped me save my dog…
Pumpkin has helped me save my dog's life - twice! I honestly can't imagine what I would do without Pumpkin and I know we both sleep so much better knowing that we have it. I recommend Pumpkin to anyone and everyone - including their preventative essentials plan! The process for submitting claims has been so quick and easy. Anytime I have had a question or issue and have called the support line, I have had my questions answered in a kind and clear manner.
Insurer: Pumpkin
By: Jamie
Amanda was amazing
Amanda was amazing, listening what we've been through with our last Dog and finding the right coverage for peace of mind with our new puppy.
Insurer: Fetch Canada
By: Robin Copestake
Delainey was so kind and helpful
Delainey was so kind and helpful. She was very patient in helping us find the best policy for our pup. Prudent pet has been very easy to work with and their customer service is excellent!
Insurer: Prudent Pet
By: txshearer
Amanda
Amanda, my Fetch customer service person, was VERY helpful! Her knowledge, experience, honest assistance/advice, personality, and positive attitude was excellent and very much appreciated. I had done my homework/research and am glad that Fetch is my perfect choice. Thank you Amanda! No plans to use my new insurance policy- but feeling reassured having insurance.
Insurer: Fetch
By: Sandy
I was looking for help getting my dog…
I was looking for help getting my dog seen by a vet and started to look up pet insurance, when I came across an ad for this one I read through the screens and filled in all the information. Once I paid to get started and waiting the waiting period I took my dog in. Once I was there I was told that this pet insurance required me to pay upfront the full amount then submit paperwork and hope to get funds back. I wasn't informed that thats how the insurance worked so I went ahead and canceled the plan. That was around 3 months ago and I just received a phone call because the company ended up taking the money from my husband's account today for the last 2 months of payments we clearly weren't planning on paying since I canceled the plan. The agent said I had to try and "prove" exactly what date i canceled it which was by following different links first in the app. Then directed to their website and so on. Now we have to try and contact our bank and tell them what's happening and hope this company doesn't try and steal more money.
Insurer: Spot
By: Kim
Easy to submit claims
Easy to submit claims; Frequent updates on where claim is in the process; quick reply with detailed response about what part of claim is being paid; quick reimbursement.
Insurer: Trupanion
By: Kathy