Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Michael listened to what type of…
Michael listened to what type of coverage I wanted, provided advice and didn't try to push me to get more than I need
Insurer: Nationwide
By: customer
Don’t self judge what you think is covered vs not covered. Let Pumpkin Pet do their wonderful job.
This was a scary , uncertain time for me and my cats and Kiersten and her colleagues held our hands and paws through the whole process as if the claim and pets were their own. There are no words to express our gratitude.
Insurer: Pumpkin
By: Riccardo Ruberto
The claims dept doesn't read
The claims dept doesn't read. They sent my claims back saying it needed more info and hospital records without giving me the invoices that were in question, dates or anything at all that would be helpful. I spent over an hour on the phone with someone trying to figure out what the problem was. Claims simply didn't read the invoice and passed it off. They need to look with their eyes, not their keyboard!!! Very aggravating.
Insurer: Pets Best
By: Robin
Wish the refund was a little quicker…
Wish the refund was a little quicker but they do a great job in communicating.
Insurer: MetLife
By: KM
Quick Turnaround
Service at MetLife has improved dramatically. Processing time is now down to less than a week.
Insurer: MetLife
By: Kim Archuleta
There is always a prompt response
There is always a prompt response to my claims. Clear explanation of payment and always available to answer any eI have.
Insurer: MetLife
By: Paulette Hilbun
My cat would not be alive today if I…
My cat would not be alive today if I didn’t have Trupanion. My vets office submits the claim for me and I don’t even have to wait 10 minutes later for a response from Trupanion. In an emergency situation this takes the edge off making decisions for my pet’s medical care. Thank you.
Insurer: Trupanion
By: Brittney
customer friendly flow
customer friendly flow
Insurer: MetLife
By: Wendy Wolkenstein
Shelley was compassionate
Shelley was compassionate, helpful, knowledgeable, and genuinely helpful. She listened and met my needs.
Insurer: Nationwide
By: Debra Bundrum
PetsBest Cannot Claim Website Issues
Our Vet submitted handwritten receipts for our 2 claims for Nov/Dec. PetsBest denied BOTH claims claiming "unreadable" but never contacted the doctor ! Petsbest never took the time to read purpose of visit & associate the line entries. Then...I reviewed the Vet Notes and w/o ANY medical experience translated every single word for PetsBest, who only then (after 4 weeks of nonsense Emails/US Mail Letters) settled our claims. PetBest claim reviewers must be Button Pusher Interns who REJECT rather than READ. THIS HAPPENED THOUGHOUT ALL OF 2025 ! Their Website crashed & it took 8 WEEKS TO PROVIDE ANY PORTAL ENTRY OR RESULTS VIA WEBSITE. WHO IS THE "IT FOR PETSBEST"? Nobody takes 8 weeks to get a website updated or back up online