Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Excellent follow up
Excellent follow up
Insurer: Pumpkin
By: jean bortner
Customer
Bad GAVE FALSE INFORMATION AND MIS GUDING PEOPLE WHEN THEY NEED TO SAY UPFRONT THE POLICY RULES FOR APPROVAL BEFORE THEY ACCEPT YOUR PET N TAKE CC CARD INFORMATION FAST FALSE ADVERTISEMENT
Insurer: Nationwide
By: Pat
Cynthia was very friendly and helpful
Cynthia was very friendly and helpful
Insurer: Nationwide
By: Carla
It has been a long and difficult…
It has been a long and difficult experience to get things finished with Fetch however, after getting upset with them several times, I was finally able to get my claim finished in the long run. I think of four is an accurate
Insurer: Fetch
By: Annie McKenzie
Really great service
Very easy process to submit a claim, and the response time is ultra-fast. If the company is experiencing a high volume of claims, they'll let you know right away-- and even in that situation, my claims have been processed within a week, every time. Really great service.
Insurer: MetLife
By: "always losing keys"
I have had pets best for over 3 years
I have had pets best for over 3 years, customer service is horrible, and on a $800 wellness they reimbursed $200, on a $1200, vet bill the say they are reimbursing $150. This insurance is a scam. $100 per month for three years would have been better in a savings account for my dogs health. Put your money in the bank not in their fat pocket.
Insurer: Pets Best
By: Auctioneer
Chad was amazing!
Chad was amazing helping my boyfriend and I getting insurance for our guinea pig! Definitely giving him a call for our future needs!
Insurer: Nationwide
By: Lauren T
Mark was great
Mark was great. Found out what was the issue with our payment, and reported it. Very friendly, and helpful.
Insurer: Fetch
By: Leona Klajda
A Flourishing Business & It’s Staff
Most all flourishing businesses are successful because of the people they staff. Fetch Pet Insurance Company truly understands the importance of hiring top-notch people and my experience with them certainly proved that. I had the absolute pleasure of talking to an awesome Fetch Pet Insurance professional, Aileen Andino. At 71 years of age, I’ve been involved in countless business transactions that required human contact. In all my years, I don’t remember a more gratifying business experience than the one I enjoyed with Aileen. From the very beginning of our telephone conversation, I could immediately sense that Aileen was a total professional. First off, with her tremendous attitude, Aileen makes you feel comfortable right from the start. She is extremely knowledgeable, detail oriented, she intelligently answered all my questions, she was exceptionally patient with me, she explained everything so I could completely understand my policy and what I was purchasing, she’s kind, thoughtful, compassionate…and, she even looked out for my particular dog breeds needs. Aileen could not have been more helpful or professional. She made everything so easy… So, do yourself a BIG favor…if you’re looking for pet health insurance…think FETCH PET HEALTH INSURANCE first! And, hope you talk with Aileen. Thank You Aileen, Thank You! Jerry Parsley
Insurer: Fetch
By: Jerry Parsley
I only had to send my claims in and the…
I only had to send my claims in and the processed quickly!!! That is good service!
Insurer: Spot
By: Jill Peterson