Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,508 total
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My business dealings with MetLife are…
My business dealings with MetLife are always professional, timely and efficient. The reps are solid also. Great customer service and they are very knowledgeable about their processes and products.
Insurer: MetLife
By: Audra Cureton
Fast response and friendly service
Fast response and friendly service
Insurer: Fetch
By: Kathy Carroll
My experience with Pets Best so far has…
My experience with Pets Best so far has been great. The response time on claims has been effecient and quick, the EOB is clear and easy to understand. The policy is clearly outlined and easy to read. I have 2 pest insured with Pets Best right now.
Insurer: Pets Best
By: Beth Davis
They are great
They are great! They answer any questions and help when you need it. They make it easy to make claims and getting refunded right to your account. They are so helpful!
Insurer: MetLife
By: customerCMD
Quick response to claim submission
Quick response to claim submission. Chat used to help with account management was very efficient, direct and provided the information needed.
Insurer: MetLife
By: customer
Great prices, but the checkout was a nightmare. I almost gave up!
The pricing and coverage options for bundling my home and auto insurance were good and easily beat the competition. However, actually completing the purchase was almost an impossible mission. The website kept crashing, slowed down significantly, and threw constant error messages at the final payment step. I had to redo the whole quote multiple times, and I honestly came very close to giving up on Sonnet entirely. In the end, I had to contact human support just to bypass the platform glitches and process my down payment. Great insurance product and savings, but the online checkout system is incredibly frustrating.
Insurer: Sonnet
By: Ivam Paulino
Great customer service
Customer service explains everything, if there’s an issue it’s easily resolved.
Insurer: Sonnet
By: Rikki-Lea Niemeyer
Great Experience So Far
We've been PetsBest customers since 2023, but only recently had to make use of our insurance this past year. I've really appreciated everything they've done for us. While we've had to go through some stressful times with our fur baby, PetsBest made the money side of things easier and less stressful. It makes tough decisions easier when it comes to her care. Claims are easy to submit, and they've had pretty decent response times as well as payout times.
Insurer: Pets Best
By: Claire B.
Always receive great info and help in a…
Always receive great info and help in a timely manner
Insurer: Trupanion
By: Annette
Submitting the invoice was easy and…
Submitting the invoice was easy and processed quickly
Insurer: Fetch
By: CM