Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,508 total
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Claims
Trupanion pays my claims within a day or so. Customer Service is very helpful.
Insurer: Trupanion
By: Kathy
Very easy to navigate
Very easy to navigate
Insurer: MetLife
By: Deborah Wittenberg
Caitlin was very pleasant and helpful.
Caitlin was very pleasant and helpful.
Insurer: Fetch
By: joseph medeiros
When we had an emergency and had to…
When we had an emergency and had to make the first claim I have ever made i had to call. The service provider on the phone was so helpful and calm I was so thankful I had this service. Currently our pup is recovering from a major surgery. My claim is queued and I am thankful for the day she is all cleared.
Insurer: Spot
By: Ashley Birckbichler
NO I have tried calling to cancel my…
NO I have tried calling to cancel my policy 5 times only to get disconnected and not acknowledging the extension number.
Insurer: Nationwide
By: customerRose Kurtz
Excellent Work
I have nothing to complain about. Your investment in your online quote creation platform have paid off. Very nice conversation with your staff on the phone. I will be recommending Sonnet to everyone!
Insurer: Sonnet
By: Tezera Mogess
Kia was very informative courtesy and…
Kia was very informative courtesy and friendly and follow-up was very prompt
Insurer: Nationwide
By: Roseline Alfred
I am happy with them!
They have paid claims with clear explanations about what was and wasn’t covered and why. For example they break down what my 10% share is, what went toward my deductible and what normal exam fees are not covered, For a procedure done yesterday, they paid the vet directly which was really nice. So far, Trupanion has lived up to my expectations and I am pleased!
Insurer: Trupanion
By: Penny
Great customer service and support
Great customer service. My dog needed knee surgery which Trupanion paid 90% which was a huge help. The preapproval was quick and easy. It was also nice that Trupanion had direct pay at the clinic I went to so I could submit the claim right there and just pay the difference.
Insurer: Trupanion
By: Kaitlyn