Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Awesome pet insurance
Trupanion has always been very prompt, courteous and helpful when I’ve talked to them. They settle claims very quickly too. Very satisfied with this pet insurance company.
Insurer: Trupanion
By: Rhonda
Thank you pumpkin
Thank you pumpkin! Having pumpkin insurance takes the worry off of when my sweet Kiki is struggling with her health issues.
Insurer: Pumpkin
By: Kary
Do not recommend this carrier
Terrible front facing data for customers- very generic. Repeated denials for bogus claims which require tons of effort and time on the consumer and Practitioner. Requires time wasted sitting on hold to speak to someone to actually see resolution. Denials for "preexisting conditions" are mostly bogus.
Insurer: MetLife
By: Meredith Mull
Kelce's Pet Insurance - Spot
Spot was very efficient and Customer Service took the time to explain everything about my coverage. I had lost my boxer to cancer. I got another boxer puppy and got the pet insurance right away and found Spot to be the best. Sadly, my puppy was diagnosed with kidney disease right after I had bought her from a breeder. Very sad. So far things have been going well. I just keep praying. I haven't had to use her pet insurance much at all. But I did not know her prescription food was covered by her insurance. That was a nice surprise!! I sent her receipts in and within a week my claim was processed!
Insurer: Spot
By: Barbara DeStefano
Look elsewhere for good pet indurance.
Embrace pet insurance will seek any possible reason to deny the service requested for your pet. I have had my veterinarians, behaviorists, and specialists communicate with them without any success. Are you interested in understanding the difference between a pre-existing condition and a congenital disorder? It may not be relevant, as they classify a congenital disorder as pre-existing if it was present before you submitted a claim. This reasoning is illogical because if the pet was born with it, they had it prior to the claim. If that justification is insufficient, they will argue that it fell within the waiting period. Once again, they were born with it. I am extremely dissatisfied with this insurance. I recommend that you explore other policies before selecting this one. 3/13/26 I have yet to hear from Embrace to discuss any concerns as mentioned in their letter.
Insurer: Embrace
By: Carol Moyer
Thank you!
I really appreciate the promptness of the claim reviews and payments. After this last ER visit and hospitalization, we were so worried about our dog and knowing Healthy Paws had our back took some of the stress off. Thank you!
Insurer: Healthy Paws
By: Jennifer
So easy and quick
Filing claims with Fetch is super easy and service is great. You get a reply super quick too and I love that you can get direct deposit for any reimbursements.
Insurer: Fetch
By: Sheryl
Fiona's heart
Our 13 year old Yorkie developed a scary heart condition. We had to take her to an emergency vet on the weekend because she could barely breathe. She spent 2 days in an oxygen cage and needed several new medications to stabilize. If we didn't have PetsBest insurance, we could not have provided this level of care. We would have lost our girl. That was 2 months ago and she is doing great. It is simple to file a claim and the money we got back helped so much...thank you!"
Insurer: Pets Best
Veterinarian: Lyndhurst Animal Clinic, A Thrive Pet Healthcare Partner
By: Jackie
Don't believe what you read
Don't believe what you read. They deny claims for false reasons. They are rude. They get afraid when you tell them you will record the call. They are looking for any reason to deny part or all of your claim. When you google them you will see the numerous lawsuits they have and complaints. Do yourself a favor and put the money aside and not to these people.
Insurer: Trupanion Canada
By: DAVID LEVIN
Peace of Mind for Daisy & Stella
"Pets Best has been an incredible partner in caring for our dogs, Daisy and Stella. They have paid multiple claims quickly and smoothly, which has given us tremendous peace of mind. Because we know Pets Best has our back, we never have to make difficult decisions about medical procedures based on cost alone — we can focus entirely on what's best for our girls. That confidence and support means everything to our family, and I am always happy to refer Pets Best to other pet parents without hesitation."