Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,508 total
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They responded quickly with kindness…
They responded quickly with kindness and caring!
Insurer: Spot
By: Janis
I have been trying to submit claims forEVER…
I have been trying to submit claims for months!! I get the two step verification code message, and I get the code, but then I get an error message saying there was an error and I never get a place to put the code in. I have sent multiple emails with no response, I have called every phone number they list, only to have to listsen to the same flippin message about how great they are, only to be disconnected every single time. How is I pay a large premium but can't get a hold of them or am I able to submit a claim. I finally got on to the site Sunday while I was working and didn't have time to submit my claims and thinking they had taken care of their "Portal" issue.. only to come in today, try to log in and here I am back in the same endless loop of not being able to log in to MY portal. WHAT IS GOING ON EMBRACE!!!!
Insurer: Embrace
By: Susan
An insanely long time to reach rep on phone
There was a problem with my Embrace account. The message was I needed to call a 1-800 number: 1-800-660-8726. No other option like chat or text or email was provided. So I called. It took over 40 minutes to reach a human on the phone. The human was polite and nice but could not resolve my problem and had to submit a ticket to the technical department and said they will get back to me with 14 days or so. I am never wanting to call Embrace again and waste 40 mins to 1 hour of my life on the phone, listening to background music, waiting to speak to someone. You need to give us an email address or a text message option where we can send messages and concerns. We’re not gonna sit and wait for 45 minutes on the phone waiting for someone to pick up.
Insurer: Embrace
By: Yohaan
Amazing experience
Amazing experience! Melody made the process super easy
Insurer: Nationwide
By: CB
Aileen was very helpful in getting me…
Aileen was very helpful in getting me to the right people to add my second cat. They made the process very easy.
Insurer: Fetch
By: That Daily Deal Customer
The professional and very informative…
The professional and very informative response in a timely manner!
Insurer: Fetch
By: Holly
They handled my claims very quickly…
They handled my claims very quickly which helped out immensely for my suddenly very sick animal. The ease of filing claims was awesome. Thank you.
Insurer: Spot
By: Barbara Balasz
Spot is pet insurance that actually…
Spot is pet insurance that actually works. I couldn't believe how easy it was to submit a claim and actually get my claim approved and paid.
Insurer: Spot
By: Graham Mckenna
Great service
Great service. Handled my claim fast and efficient. Glad I joined them for our 2 dogs.
Insurer: Spot
By: Customer