Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Well-puppy Visit
We submitted our first well-puppy invoice since enrolling and all went well. Pumpkin communicated throughout the process and paid us directly without any delays or complications. Thank you!
Insurer: Pumpkin
By: David
The agent I spoke with was the most…
The agent I spoke with was the most arrogant and rude person i’ve ever spoke to. He won’t let me speak or ask questions the entirety of our phone call unless i talk over him. I went into report this to Sonnet immediately that i would like a different agent to deal with. I just renewed a policy with them yesterday but i don’t plan on staying with them anymore. I don’t the broker as well because I was given a cheaper offer on the website and he increased my premium to $50 more which was weird. Before the increase, he was giving me a quote which would have been a $70 difference and when I kept saying I received an email from Sonnet, he does not believe or acknowledge the fact I received the email. Definitely trying to scam me to get a higher premium. Would not recommend speaking to their insurance agents. If the website tells you the new renewal price, just lock it in. Don’t let an agent charge you a higher premium.
Insurer: Sonnet
By: Elisha Jeunne Mata
Open Enrollment no communication
Open Enrollment no communication I did open enrollment through my employer, but did not receive any confirmation from Nationwide, and neither did my employer. I signed up again, at which point I realized I had two pet insurance policies and Nationwide just doesn't send any sort of communication that an application has been received-to employee or employer.
Insurer: Nationwide
By: customer
Responsive and easy to deal with
Responsive and easy to deal with. If only all insurance companies were this good!
Insurer: Healthy Paws
By: Pilar Kraman
Solid Options for Pet Owners
I’ve had ASPCA Pet Health Insurance for my Cat for over seven years, and overall my experience has been positive. The coverage helped significantly with emergency vet bills, and the claim submission process online was fairly simple. Reimbursements were not instant, but I usually received payment within a couple of weeks. What I like most is the broad coverage options, especially for accidents and illnesses. It gave me peace of mind knowing I wouldn’t have to make financial decisions during an emergency. Overall, I’d rate ASPCA Pet Health Insurance 4 out of 5 stars. It’s a solid option for pet owners looking for reliable protection, especially if you enroll your pet while they’re still young and healthy.
Insurer: ASPCA
By: Sonia
Great customer service
Great customer service! The lady on the phone explained everything to a t.... Awesome experience. Would recommend to my family and friends.
Insurer: Nationwide
By: Joseph madru
I CANT NOT BE HAPPIER WITH TRUPANION!
I CANT NOT BE HAPPIER WITH TRUPANION!! we recently adopted our dog and little did we know he would be needing emergency treatments and had to spend 2 days at the vet. Trupanion stepped up and has taken care of Bubbies and us!!
Insurer: Trupanion
By: Veronica
very supportive and understanding team
very supportive and understanding team. Keep up the good work.
Insurer: Spot
By: Ada Rodriguez
Happy Customer
The website is easy to manage. The claim response is timely; great customer service. I just wished that the sticker shock to insure pets over 10 years wasn’t so much even for pets that have been relatively very healthy.
Insurer: ASPCA
By: Verónica Seivert
Always easy working with ASPCA health…
Always easy working with ASPCA health insurance
Insurer: ASPCA
By: Melissa Hope