Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The review I left says it all. Top notch work
Quick and easy good customer service. Knowledgeable lady on the other end of the phone. Also relatable since she's a og subzero player in mortalkombat also likes streetfighter. I appreciate that most of all since it's not automated and I can actually feel like it's all business but genuine interaction as well. That can make conversation feel less about rushing you out as a one and done customer and more so your an actual individual. Way to go to that lady. No pressure but that's how you get continued service and a good customer base. For the record everything discussed in regards to pricing, length of time before my coverage becomes active, and any additional questions were 100 percent answered. It did not feel like a waste of time.
Insurer: Nationwide
By: customer
Problem with the drop-down address selection menu that forced me to choose a building address but gave me no chance to include my condo unit number & I can't make changes to my profile online
It would be 5 stars except your 'address selection' has a default which has made the online application process difficult for me. Unfortunately, the policy I purchased is for the building my condo is located at as your system forced this address without allowing me to include my unit/suite number. I believe that makes the policy null and void as I am not the owner of the building located at that address, but only one condo. I called back for assistance but your live agents are unavailable from 6pm on Fri until Monday morning leaving me to worry about this all weekend as your system will not allow me to edit my profile. A colleague told me she was happy with Sonnet and that's why I signed up. Now I'm not so sure what it is going to take to fix this error.
Insurer: Sonnet
By: Ms Sylvia Borges
app is really easy to use
The app is really easy to use, very straightforward and I’ve yet to have an issue with my claims.
Insurer: MetLife
By: Cindy T.
Really quick response to claim
Really quick response to claim. It is quite easy to submit a claim. You all could teach human insurance companies a few things!
Insurer: Spot
By: Huni Fulgham
When the unthinkable happened…
I love that met life was there for us when tragedy struck My sweet sphynx passed away suddenly. They reimbursed almost all the funds spent trying to save her. I was able to take that and recycle it into getting my new baby! Thank you MetLife!
Insurer: MetLife
By: Jessaca Sapp
I cancelled my Fetch policy in January
I cancelled my Fetch policy in January. This was confirmed by email. On March 6 I was charged $160 for an insurance payment. I emailed the company and received no response. I tried calling, and despite stating they were open, when I got through all the menu options, I received a closed message. I tried live chat as well, but was only able to connect with their “interactive AI.” There is nothing interactive here. You have a list of reasons you can select for why you’re reaching out. You get a canned response for each one, and your only past that is to say “I’m all set” or “go back.” There was no option to connect with a live agent, despite the website claiming that agents were available during that time. I’ll try again during the week, but this is a major expensive that has thrown my budget off, and at best I’ll be waiting an indeterminate time for a refund.
Insurer: Fetch Canada
By: NordVPN Customer
I called the toll-free number and a representative answered all my questions was very thorough and what was the best price I found so I signed up my two dogs
When I called the customer service rep, she was able to answer all my questions and offered me a great rate compared to the other pet insurance companies so I signed up both of my dogs.
Insurer: Prudent Pet
By: Matthew Achenbach
Quotes Keep Changing!
Every time I did a quote for my 1 yr old mixed breed male dog, I got a different quote. I requested 90%, $250 deductible, unlimited annual & I wanted exam fees as an 'add-on'. 1st quote was $45.13 + $8.25 2nd quote was $38.72 + $7.?? Before I submitted the credit card for payment, Prudent Pet's system summarized what I was requesting: 90%, $250, unlimited, start date for accident, illnesses, knee & ligament. However, it didn't indicate that exams were included even though I suspected as much because of the price. It wasn't until I actually processed the payment that it showed that exams were covered. The price was good, customer service reviews were good & coverage was good.
Insurer: Prudent Pet
By: C. Christensen
My pet ACL repair surgery
Overall experience with Fetch pet insurance, was pretty easy. Representatives walked me through what was going to take place, and explained the amount of money that was going to be refunded back to me to cover my dog’s surgery.
Insurer: Fetch
By: Ron Swanson
EMBRACE IS ABSOLUTELY EXCEPTIONAL
I’ve had Embrace for almost 8 years and I can’t begin to find the words to describe how much I appreciate them! There have been some issues with my GSP (Cooper) over the years with allergies, a couple surgeries and some fairly expensive Vet visits. In all of the years and claims (and there have been many), Embrace has always been there for Cooper and I! They’ve always gone “above and beyond”! The turn around on the pay time frame is exceptional. I put two claims in on 3/6/2026 and received emails on 3/7/2026 stating they were approved. With all of my animals, I’ve never had pet insurance, but since I was retired when I got Cooper, it seemed like a good idea to have some coverage on him. Little did I know or even begin to imagine how fortunate I have been with Embrace. It’s my mission to tell everyone that will listen about Embrace Pet Insurance and have received many thanks from my “pet owner” friends for recommending Embrace!
Insurer: Embrace
By: Ruth Nelson