Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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They are very easy to work with.
They are very easy to work with.
Insurer: MetLife
By: customer
Prompt refund of claims
Prompt refund of claims, friendly and helpful customer service.
Insurer: MetLife
By: Rita
Pet Insured in minutes!
Easy and user friendly interface.
Insurer: MetLife
By: Crystal Green
This has been nothing short then the…
This has been nothing short then the best peace of mind for our beloved dog. They are efficient, quick, even have called me out of the blue to ask how "our dog was doing" after surgery. Unheard of!!
Insurer: Trupanion
By: Paul
Good coverage but customer service can…
Good coverage but customer service can be a pain. Often disconnected and have to ask ove and over again for things to happen.
Insurer: MetLife
By: customer
Quick response. Great customer service.
Quick response
Insurer: MetLife
By: Maloney
Highly Recommend
Metlife's site is easy to navigate. My claims are processed within a few days and I have not experienced any issues with using them.
Insurer: MetLife
By: Jay
Great Customer Service
The ease of filing claims is excellent. We've always found the interface user friendly. We were annoyed to have part of a claim denied. The charge was listed as "routine blood draw" meaning the routine things you check on a dog when they are ill. The discharge notes clearly stated this, but the initial review denied the claim due to how the charge was listed (clearly not reading the notes). When we called to appeal, customer service was wonderful, worked with us to issue the appeal and the claim was reviewed and paid within 3 days. So while we weren't thrilled to have to go back and appeal, the process was easy and agents helpful.
Insurer: MetLife
By: Lolo
Easy
The process was easy and the reimbursement was quick.
Insurer: MetLife
By: Cynthia Hynes