Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Outstanding customer service
Outstanding customer service! When I called I expected the typical runaround businesses give ya, nope! Fully courteous, professional and helpful. The process was surprisingly easy and fast, even being it was the Christmas holiday period. Overall, a wonderful, surprising experience!
Insurer: Spot
By: Mikyong Barber
Thank You ASPCA
Today I received a letter of condolences from the ASPCA Pet Health Insurance on the passing of my dog Tanner. While I was extremely touched, I was not surprised, because they have been an incredible company. My girl (Cane Corso) had a series of issues as she aged, and ASPCA covered all of her care - from a custom leg brace, to chemotherapy, to acupuncture, to her final cremation, when the time came. I KNOW that Tanner had a longer quality of life because of the care that she was able to receive. I highly recommend this insurance.
Insurer: ASPCA
By: JD Caldwell
Satisfied & so is our pup Blue
Nadine Van Ness who helped us, answered all our questions even though we may have asked some twice. Happily helped us out with the process. We were not sure about witch Pet Insurance company to go with or if we even wanted pet insurance until we spoke with Nadine. She was delightfull to speak with and if it wasn't for Nadine I'm pretty sure we would not have taken the insurance.
Insurer: Fetch Canada
By: Hans Knappe
Wonderful experience with Metlife
Wonderful experience with Metlife
Insurer: MetLife
By: customer
When going through a scary time with…
When going through a scary time with our pup Giovani- we had the comfort and security knowing a good portion of his care was all taken care of. Thank you for offering such a seamless comfort!
Insurer: Trupanion
By: Katie
They only want your money, they do NOT care about you or your pet
As a new parent to an 8 week old corgi, we took her to the vet for shots. Over the course of taking her for her shots we mentioned that she had diarrhea once and threw up once (not at the same time, multiple days apart) Nothing crazy and the vet did not seem to care. This was in September Fast forward to the middle of December and she gets Parvo, we take her to an emergency vet since she is throwing up and has bloody stools. We then take her to her normal vet 3 days later with the same symptoms. (Thankfully she is doing great now!) When we went to file a claim on Pumpkin they said since she pooped and threw up once in September that the Parvo she had in December was a PRE-EXISTING condition! They claim it is the same symptom and has not been 180 days! They ignore the fact that the stools are bloody, and that she had PARVO!? They do not care about you or your pet, they only want your MONEY!
Manny Gonzalez is the whole reason for…
Manny Gonzalez is the whole reason for my 5 star rating. He completely satisfied my expectations. He comes highly recommended for any pet insurance services. Get it now before rates jump higher.
Insurer: Nationwide
By: Vernon Failano
Highly recommened
My dog was diagnosed with a tumor in his small intestine and on his liver. Pets best has given me the emotional help knowing that I van do what I need to in order to get him back on the road to recovery. They have been amazing, extremely helpful when I have needed to reach out, and claims are usually quick. I have recommended them to people I work with. They are great.
Scam operation, do not do business with them
I have been paying their premiums for almost two years, my dog thankfully is in good health. I had a minor emergency that required him to go to the after hours vet hospital, paid my bill and submitted it to get my claim reimbursed. I tried for several days to upload via the app, with no luck, then thru the website, could not upload the claim. Finally they gave an e-mail in which I could upload the claim and they would then proces it. I waited for about 3 weeks, when suddenly an automated e-mail came into my junk files stating that the claim was denied. I now know that they are a scam and not legit. I cancelled my policy with them, opened up a savings account and do monthly deposits into that account to cover vet bills should I need to.
Insurer: Pets Best
By: Alan
Horrible Company
This is my first time having pet insurance and I joined a few months ago. I am already regretting joining. You guys need to work on your response time and actually looking at claim information properly. I sent this email weeks ago after not being able to reach anyone and still no response : “I don’t know if this is your official email or not but I am reaching out to you this way since all of a sudden your chat is unavailable and when I tried to call the Claims department my call was hung up. I just recently became a customer of your business but after dealing with your app and how you do your claims for the past months. My claims keep getting denied for no legitimate reason. The first one (# 10969752) they claimed didn’t have enough information but I uploaded all documentation about that appointment, and then even though your own chat agent Edna looked at it and sent it for review because it didn’t make sense you guys have the nerve to send me a incomplete claims notice. And then the second one (# 11157795) they are saying isn’t even covered because my policy does not cover taxes.There is no way you actually think over $200 in taxes were paid especially when there is a document attached with the breakdown of the 214. This is absolutely insane and clearly I need to get a new pet insurance. As I said in the chat previously there would be no breakdown of the services I paid for which were the Simparicatrio and the bordetella vaccine. Which might I add or covered by my policy. The charge on the receipt literally says non tax. Please stop pushing off my claim without actually looking at it, it’s exhausting. The way you guys are operating is unsettling and if my claims are not able to get a proper resolution instead of a mediocre review then I need a refund for last months payment of the so called insurance and my account closed so that I can find a different pet insurance company. I see no reason for me to pay for services you do not want to provide.“ I will keep reaching out to get my account canceled and a refund for this scam. Ever since I chatted with an agent whenever I go back into the chat no matter what option I choose it automatically says that chat is unavailable and when i call to get to claims i get hung up on. Insanity.
Insurer: Pets Best
By: Casey