Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Very smooth and easy policy inception…
Very smooth and easy policy inception process. Ken was very helpful and thorough, very pleased to have spoken with him!
Insurer: Nationwide
By: Jason Schuster
My overall experience from setting up…
My overall experience from setting up my insurance and how every question was answered.
Insurer: MetLife
By: customer
Had a great and easy experience
The guy I had was awesome Very nice and help me out with everything It was a very pleasant talking to him
Insurer: Nationwide
By: customer
I don't even know if it's been approved…
I don't even know if it's been approved yet? I submitted a request for review but haven't received an updates except this email.
Insurer: Nationwide
By: Alison Murray
We’ve been with Healthy Paws for 11…
We’ve been with Healthy Paws for 11 years and counting, always happy with their services. It’s a relief to have an insurance company that processes claims quickly.
Insurer: Healthy Paws
By: G. Monteiro
The representative explained the…
The representative explained the coverages and exclusions perfectly. The price is cheaper than I expected
Insurer: Nationwide
By: Chandra
Absolutely awful experience
Absolutely awful experience! I'm constantly asked for more documentation when I've provided all of the documentation from our vet. It's as if MetLife is finding excuses to not pay for my pet's care.
Insurer: MetLife
By: Stacy
Glad I called
customer service person 1 and sales person were very nice and knowledgeable- I am glad I called
Insurer: Nationwide
By: Kelly