Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Extremely quick to respond
Extremely quick to respond, App and website is easy to use for claim submission. My dog stayed in ER for 36 hours and Trupanion issued the balance owed to me almost instantly. Trustworthy service and I'll be putting my future pets on Trupanion as well!
Insurer: Trupanion
By: Wardah
Joshua Sabado was super
Joshua Sabado was super! Knowledgeable and friendly. A nice change from most customer service representatives. He helped us choose the right pet insurance for recently rescued dog. Thank you!
Insurer: Fetch
By: Randy
Lovely phone humans, such as Aileen!
Aileen was an absolute delight on the phone. I have had to call fetch three times now and everyone has been super helpful. So far, I have only signed up 3 cats on the insurance and haven't used them for reimbursement, but I feel confident they will deliver. Especially after through research on which pet insurance to go with. Than you Aileen for being so wonderful on the phone despite needing to do tedious work due to my mistake!
Insurer: Fetch
By: kertheater
The agent (Joshua Sabado) I spoke with…
The agent (Joshua Sabado) I spoke with was very knowledgeable. He even saved me $4 dollars a month on my quote, he was very helpful and answered all of my questions. I think this was the best company to go with after doing my research.
Insurer: Fetch Canada
By: Dimitri Mimi Andriopoulos
Customer support has always been…
Customer support has always been available and provided answers and/or resources quickly. The customer support people have always been polite and patient. Best- Leslie Nelson
Insurer: Trupanion
By: Leslie Nelson
The representative
The representative, Art, was very helpful and answered all my questions.he would get 5/5! The telephone connection was terrible… I learned nationwide was having major tech problems… for that I’d score 1/5
Insurer: Nationwide
By: Suzanne
Waiting period and "pre-existing condition" nonsense
Had a terrible experience regarding my very first claim for my 9 year old female lab. She started limping-caused by either a dog park injury or onset of arthritis. Prudent Pet denied the claim, saying it was still the waiting period (it wasn't- waiting period ended 2 days before the injury/illness). When I appealed, it changed its rationale for the rejection-now said it was a "pre-existing" condition because my vet had recommended starting joint supplements as a preventative one month before I bought the insurance. Also ridiculously claimed that the vet visit for the limping was within the waiting period. I politely challenged them to show me where the vet summary said my dog had had a arthritis diagnosis- PP couldn't. I subsequently read other reviews that said PP often rejects claims on older dogs. Lesson learned. Will now pursue other options, ie Chewy insurance.
Insurer: Prudent Pet
By: Abby Stavitsky
they've been so responsive with the…
they've been so responsive with the multiple surgeries my pup has had to have!
Insurer: Healthy Paws
By: paulina cholewinski
Good customer service.
Customer service
Insurer: Prudent Pet
By: dejdejvwjgmail.com