Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Trupanion is a life saver
Having Trupanion meant I could keep my focus on my cat when he was in crisis. The Veterinary hospital was able to deal with Trupanion directly, so I didn't have to. And Trupanion covered nearly 90% of the costs, allowing me to afford my cat getting the care he needed.
Insurer: Trupanion
By: Betty Krier
Good customer service
Good customer service. Easy to use. Prompt with refunds.
Insurer: MetLife
By: customer
Claims Process
Submitting documents is very user friendly and quick. Claims are addressed in a timely manner and customer service reps are always friendly and helpful!
Insurer: MetLife
By: Beverly Litfield
Reimbursement of Expenses
Easy to use and received updates and reimbursement quickly.
Insurer: MetLife
By: customer
45% premium increase the first year
I enrolled/purchased Pet Insurance for my dog Emma, about a year ago because of the wonderful reviews I read. It is easy to reach customer service by phone or email. Response time, friendliness, and professionalism is top-notch. Their online claims process is a little wonky but once your claims are accepted they and any payments due are expedited which is appreciated. They did deny a claim saying it was related to a pre-existing condition of allergies; however, it had NOTHING to do with her food allergy - it was something new. But I knew my chances of an appeal would be fruitless. Very frustrating. So for most of my first year with Metlife, I would have given 3-4 stars. HOWEVER........the reason I am VERY disappointed is their cleverness in exploiting an animal parent whose dog developed an illness while covered by them. I had to use the insurance purchased. At the time of the “renewal” sent to me, I used $1,531.44 out of the $5,000 annual limit. So basically, I used 30% of the benefit available to me. YET – THEY ARE RAISING MY PREMIUM by 45% I understand prices for many things have gone up. And I am an older person who knows the insurance game of “you use your insurance and your premium will go up”. I expected an increase but a reasonable one. An increase of 45% is pure exploitation. I say this because my dog developed an illness (hypothyroidism) that will always be a pre-existing condition making it hard for me to switch to another plan. They raised me that much knowing I can't get insurance for my dog elsewhere. Clever. Very clever.
Insurer: MetLife
By: Kim Nickerson
The sales representative made the…
The sales representative made the experience great and easy. Grateful for the peace of mind.
Insurer: Prudent Pet
By: Tracy
I have been so please with Nationwide…
I have been so please with Nationwide Pet insurance. They are very responsive, courteous and a joy to work with. Glad to be part of the Nationwide family.
Insurer: Nationwide
By: Sally Hernandez
Site is very user friendly and simple…
Site is very user friendly and simple to sign my dogs up.
Insurer: MetLife
By: Carrie Cronkite
They have been great insurance for my…
They have been great insurance for my Yorkies with quick reimbursement and explanations of what is or isn’t covered. Telephone support has been great as well.
Insurer: Embrace
By: Shannon Skillern