Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Claims
Claims. I decided to cancel today. My current claim they kept rejecting because it didn’t have all the paperwork. This is a false statement. I verified three times sending it in that I have right paperwork. Feels like a common theme for this company.
Insurer: Fetch
By: Scott C.
I have a discount through my employer
I have a discount through my employer, a public school. My dog's current policy expires in July 18 but we were asked to make our insurance selections in May. I called to see if the new policy would take effect when the current one expired - sort of a renewal but with my current selections. The representative could not give me an answer. I went ahead and submitted the "new" policy. A representative, Rob, called me a few days later but we had a very bad phone connection. He said he would call back but never did. I logged onto the website and see that the new policy will be in effect June 1. So basically, I am paying twice for June and half of July.
Insurer: Nationwide
By: customer
Stephanie was wonderful!
Stephanie was wonderful!! She was thoughtful and clear in providing details on everything.
Insurer: Prudent Pet
By: Avie
Great experience with custmer service
When I tried to reach out customer service, they picked up my call right away. I also had some trouble, three kind agents helped me with remote access. That experience was awesome.
Insurer: Sonnet
By: Sungkun Kang
PetsBest Pet Insurance
We are so happy we have chosen PetsBest Pet Insurance. Our Frenchie was very healthy only needed Wellness checks. Until she became paralyzed in both back legs. We had to have emergency surgery on her back, it was Christmas Eve. We were informed that our precious dog had IVDD. PetsBest reimbursed us 80% of what we paid for emergency surgery and all the care she still needs. We are so grateful we got the Insurance even though we had a healthy happy puppy.
Nationwide® Pet Insurance | Save Big on…
Nationwide® Pet Insurance | Save Big on Major Vet Bills The above is not true!!! I submitted a claim for a necessary Gallbladder surgery because a stone was blocking the duct and one was lodged in her intestine. The gallbladder could have raptured and be even worse. The bill was expensive and the only refund me 2683.05. i asked for a review of this claim. She also had to be rushed back to the hospital for complications. I submitted that bill which was also large. That was 14 days ago. I called to check on these claims and was told that we could have to wait 30 days before any reimbursements. I have paid for over 7 years with no major claims until now. They are dragging their feet.
Insurer: Nationwide
By: Kim
Angus insurance
Filed multiple claims within a few week period. Claims were handled fairly, quickly and with informative visual explanation. Customer service was pleasant and informative. Very helpful. I am very pleased with Trupanion.
Insurer: Trupanion
By: Debora
Waking up to confusing email stating…
Waking up to confusing email stating coverage denied buy explanation on phone when i call was happy with explanation. Original person who signed me up got both email and address wrong
Insurer: Trupanion
By: Jon jacobson
I submitted a claim and Fetch Pet was…
I submitted a claim and Fetch Pet was quick and responsive.
Insurer: Fetch
By: Gigi
Ease of enrollment and great follow up!
Ease of enrollment and great follow up!
Insurer: MetLife
By: Scott Kokoszka