Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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I had my five year old golden on…
I had my five year old golden on trupanion for less than two months after she got a bad oral tumor (wanted to protect against future issues). She passed away. I emailed trupanion to cancel our coverage and let them know. They immediately canceled, refunded the remainder of her coverage for the month unprompted, and they even mailed me a fully handwritten condolence card. Very kind and respectful. When I eventually bring another pet into my life I will not hesitate to use trupanion.
Insurer: Trupanion Canada
By: R Lam
Quick turnaround on payouts
Quick turnaround on payouts. What was not good was you advertising Vetster for Micro after he passed away. We are heartbroken and that was hard to see. The insensitivity was noted.
Insurer: Fetch
By: Valerie
Filing a claim was easy
Filing a claim was easy, being able to check status was easy, we received a decision in about two weeks and a refund check about a week later. This was our first time filing for an expensive service and it brings piece of mind knowing Pumpkin paid, just as outlined in our policy.
Insurer: Pumpkin
By: Deb
Excellent service filing a claim
I submitted a claim for my cat Addison and it was approved and paid in no time. Excellent customer service. I have 4 pets enrolled and will enroll an additional cat.
Insurer: Spot
By: Angela Purser
review
It was easy and helpful when filling out info
Insurer: MetLife
By: Amada Rodriguez
Kametria
Kametria was simply outstanding! I had submitted a claim literally 9 times and the company continued to turn it down because it was processed incorrectly. Kametria went above and beyond and figured out why this was happening and assisted me in resubmitting it correctly to get it properly placed into the system. She was patient expedient, knowledgeable, and precise. My claim is now in review correctly based on Kametria's outstanding work ethic! Marcy MBA JD Managing Principal Chairperson FINRA Faculty Published Author.
Insurer: Fetch
By: marcy greer
Fast claim review
I submitted my claims for 3 dogs who had gotten into a porcupine....my claim was reviewed and take care of instant...i was impressed how fast it was
Insurer: Pumpkin
By: Sue
Quick responses and great medical…
Quick responses and great medical coverage!
Insurer: Trupanion
By: Kelly
The customer service was very lovely
The customer service was very lovely. The service representative was very quick and concise while also ensuring I understood everything about the coverage for my fur baby.
Insurer: Nationwide
By: customer