Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Good Luck Getting Your Claim Approved
95% of the 20+ claims I've submitted were erroneously rejected by AI. EVERY one of them required 1-3 phone calls to have them finally accepted with the information I had originally given, except one, which required a photo of the prescription in the box to ensure it was for my dog and included his name. One hair-pulling experience required THREE calls to customer service, each one agreeing with me that the rejections were unwarranted. What the plan covers is great. So is their customer support. Getting the claims reimbursed is quite a different story. If this is an example of how well AI works, the world is in BIG trouble!
Insurer: MetLife
By: Elissa Dellosso
Nationwide is the best pet insurance
I have my dog insurance with Nationwide and I have never had any problem with getting my claims processed. My dog had to have surgery when I was on vacation and they were great walking me through that.
Insurer: Nationwide
By: Kristi Smith
Heartbreaking Loss Made Worse by This Insurance Company
I would strongly advise pet parents to think twice before choosing Spot Insurance. When my beloved pet passed away, I expected empathy and support. Instead, I experienced delays, unclear communication, and a frustrating claims process during one of the most painful moments of my life. I had to repeatedly follow up, provide changing documentation, and push for basic answers while grieving. Pet insurance is supposed to provide peace of mind in emergencies and loss. This experience did the exact opposite. The lack of compassion and accountability was deeply disappointing. If you are buying insurance to protect your pet and yourself during difficult times, this is not a company I would trust. Losing a pet is hard enough. Dealing with this insurance made it harder.
Insurer: Spot
By: Nakul More
Pets Best
My friend who runs a rescue told me about Pets Best and referred me to her Farmers Agent - There are so many pet insurance companies on the Internet - I did my due diligence and I did a deep dive on all of them comparring them to Pets Best and in the end decided to give it a try, I have been extremely happy - I have sent in 2 claims so far and they were both paid promptly. I am very happy that I went with Pets Best + adding the Wellness package
Pets best is the best
Pets Best insures all three of my Boston Terriers, and has for five years. I am consistently impressed by the coverage offered, the ease of filing claims, and the responsiveness of customer service. I cannot recommend them highly enough.
Satisfied
I appreciate the updates on the process. I had to speak with an agent regarding my submission, the agent was patient and knowledgeable.
Insurer: MetLife
By: customer
MetLife equals happy healthy pets
MetLife has always been a great help when I need them, whether it’s updating my information or submitting claims. They’re always ready to provide excellent service. MetLife offers a range of options, including preventive care and dental. MetLife has given me peace of mind, and I’m confident that they’ll be there to help if anything happens to my dogs.
Insurer: MetLife
By: customer
Quick response
Quick response, ease of filing, quick payoff.
Insurer: MetLife
By: customer
With having a sick pet you have enough…
With having a sick pet you have enough to worry about to get your “fur baby” well and the correct care. It’s a comfort to know that Trupanion is there for you and helps take more stress off when they are able to pay your coverages portion before you check out if your veterinarian has them set up for direct pay. I’ve been with Trupanion since 2008 and will be with them many more! I can’t say enough great things about everything they have done for me and my pets when I needed to take them to the vet and thanks to them have added quality years to their life with me. Thanks.
Insurer: Trupanion
By: Linda