Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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I especially appreciate you website…
I especially appreciate your website which is easy to navigate and very explanatory.
Insurer: Spot
By: Deborah Rechnitz
Quick Processing!
Very responsive, addresses claims quickly.
Insurer: Trupanion
By: Cinda
Grest insurance company.....I purchased ASPCA pet insurance for my…
I purchased ASPCA pet insurance for my cat, I took my cat to the cat dentist a couple of weeks later to get his teeth cleaned and it turned out they needed to pull 13 teeth it cost me $2200 and ASPCA within 2 weeks gave me back almost $1600 this company does exactly what they tell you they're going to do, I'm very satisfied with them the customer service reps were wonderful, they spoke English and they treated me very well, I highly, highly recommend,I pay 43 a month 250 deductible and they pay 80 percent, they were wonderful....thank you again
Insurer: ASPCA
By: Andrew Kern
Fantastic!
I had to file a claim for my cats visit to the ER vet. The entire process (from claim submission to claim approval) was very easy. I highly recommend Pets Best.
Insurer: Pets Best
By: Haley Boucher
I submitted my claim and received a…
I submitted my claim and received a response that it was processed within two weeks. everything was quite easy and I did not have any difficulty submitting my claimm
Insurer: Spot
By: Jason
The claim is easy to submit.
The claim is easy to submit.
Insurer: MetLife
By: Long Le
Pets Best is gone down hill 😢
This pet insurance company used to be great. I’ve been with them for over 15 years, but lately things have really gone downhill. The app has become a total disaster compared to previous years — it only works when it wants to. Claims that used to take just a few days are now taking weeks or even months, even for simple vaccination reimbursements. It’s just not the same company experience anymore. I’m still staying with them hoping things improve, but so far I honestly haven’t seen much change. Even customer service has gotten worse compared to what it used to be. Maybe it’s because the company has grown so much over the years, I don’t know, but I truly hope they can get things back on track.
Insurer: Pets Best
By: Ih Ra
Polite and informative
Polite and informative
Insurer: Nationwide
By: customer
Helped me figure out insurance for my…
Helped me figure out insurance for my two birds and made the overall process very easy!
Insurer: Nationwide
By: shannon barber
Polite and knowledgeable representative
Polite and knowledgeable representative
Insurer: Nationwide
By: Nyla