Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Their review of claims is prompt and…
Their review of claims is prompt and when additional information is required they are available to review what is needed and why.
Insurer: MetLife
By: Alisa Laskowski
Enrollment was easy
Enrollment was easy! I had questions while enrolling online and the reps were attentive and knowledgeable.
Insurer: MetLife
By: Kasandra Scalese
I submitted an ownership transfer…
I submitted an ownership transfer request in January and have had to call multiple times for updates. In early February, I received a text saying an agent would be assigned to follow up my case. Now, almost two months since I made the request, there’s still zero progress. Each time I call, I’m told about system changes and promised a follow-up the next week, but nothing happens. This level of service is completely unacceptable. I’m extremely disappointed.
Insurer: Spot Canada
By: DY
Spot Insurance is a great company to…
Spot Insurance is a great company to work with , very easy claim process . Will recommend to my family and friends .. I have been extremely happy with this provider
Insurer: Spot
By: Sherri Reily
This company is the best
This company is the best. Wait times on calls are at a minimum. Claims are turned around and resolved promptly. Honestly? I wish my health insurance was this complete!
Insurer: Fetch
By: Shelley Fryer
Very nice and helpful
Very nice and helpful
Insurer: Prudent Pet
By: jenndukegmail.com
After my claim was denied
After my claim was denied, I tried to cancel the policy and a representative talked me out of canceling and said he would re-open the claim which merely needed a more readable documents from the veterinarian. He said he would request the document himself. Two weeks later, no update. Another representative said further documentation was needed and that she would call the vet to get it. Two weeks, no update. Tried to cancel again and they kept giving me the same bull. Meanwhile another month’s premium was paid. I tried to cancel again. She tried to transfer me to a representative who “handles” cancellations. I waited over ten minutes and was told someone would call me back within 24 to 48 hours. I raised hell. She connected me immediately to the “handler,” who tried to talk me out of cancelling again. I put my foot down after months of $70 premiums for two cats and a huge chunk of wasted time with these guys.
Insurer: Spot
By: Consumer
Disappointing Support During a Difficult Time
I had a very frustrating experience with Healthy Paws while trying to understand the claims process after the recent loss of my pet. During three separate phone calls, the representatives I spoke with were rushed, rude, and not very knowledgeable about the process. Given the circumstances, I was hoping for clearer guidance and a bit more patience. Unfortunately, I wasn’t able to get the information I needed until I requested to speak with a supervisor. Only then was the claims process properly explained. During an already difficult time, it would have made a big difference if the first representatives had been more informed and compassionate. I hope the company invests more in training their customer service staff so that pet owners going through challenging situations can receive clear, respectful, and supportive assistance.
Insurer: Healthy Paws
By: Jeremy
I had a question about submitting a…claim
I had a question about submitting a claim and I called and someone was able to walk me through it. My claim was handled promptly.
Insurer: MetLife
By: Karen Brown
Great customer service
Amanda was helpful with any questions I had about enrolling our pet for coverage and passionate about care for pets.
Insurer: Fetch Canada
By: Rachel Bellon-Roxas