Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Nice people to do business with
Nice people to do business with
Insurer: Nationwide
By: CARLA PONCE
Fast action on claims and easy to…
Fast action on claims and easy to contact
Insurer: Spot
By: Dorie Santillan
Polite and profressional
Justin Worthington was very polite and professional. I enjoyed speaking with him. He made sure I got all the coverage and discounts that were appropriate for Judy and me. I am now confident that I have good coverage for Judy at a reasonable, affordable price.
Insurer: Fetch
By: Mary Polnow
This has been
This has been, without question, the worst experience I have ever had with an insurance provider. The coverage, customer service, and overall handling of my policies have been a complete disappointment. As a result, I will be canceling all of my insurance policies with your company this month and taking my business elsewhere. This is in addition to the fact that I have visited three different veterinary clinics, and every veterinarian I consulted had already warned me about the poor level of service and the difficulties associated with your company.
Insurer: Trupanion
By: Efrain
Service
My rep Cristina Poulsen was very helpful and was able to explain the policy effortlessly and answering my questions clearly. I was able to fully understand and was happy with the outcome. When talking to insurance companies, it is usually extremely difficult to get a question answered, but this was a good experience.
Insurer: Nationwide
By: customer
Very quick and easy to enroll
Very quick and easy to enroll. I saw that you were rated number one for Pet insurance that is always encouraging. Thank you for making the app easy.
Insurer: MetLife
By: Michelle Hogan
The ease in which to submit a claim and…
The ease in which to submit a claim and speed at which the claim was reimbursed was impressive.
Insurer: Pumpkin
By: Susan
You did exactly what you said you would…
You did exactly what you said you would do.
Insurer: Pumpkin
By: John
John understood my need and discussions…
John understood my need and discussions and did a great job outlining my options.
Insurer: Nationwide
By: jljolly
Could not get information about…
Could not get information about pre-existing conditions when talking to a representative on the phone. I was told you have to file a claim first and see if the cover it. They will not review your pets medical records ahead of time, so you can pay them premiums and then find out they would cover your pets illnesses
Insurer: Pumpkin
By: Lynn