Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Good, could be great
I love knowing that I’ll never have to choose between paying my mortgage or helping my pet if an accident or illness were to happen to them. That being said, the premium increase each year is a pain point as is the claims process. If you should happen to forget to submit a piece of information in your claim, the claim just disappears like it never happened (even though you know you submitted it because you got that email verification). Please look into rectifying that.
Insurer: MetLife
By: rescuemom
excellent service processing claims…
excellent service processing claims with accuracy.👋
Insurer: Spot
By: Clara Samaniego
Kia made the experience seamless from…
Kia made the experience seamless from beginning to end. Explained the policy well and kept sign up simple.
Insurer: Nationwide
By: Paul Burick
I gave à 1 star because that’s the…
I gave à 1 star because that’s the lowest. Advertising is very deceptive, don’t get this insurance. You want to protect your pet, they want to steal your money. I want a full refund!
Insurer: Healthy Paws
By: Ben Coonfield
Horrible company
Horrible company. Before moving forward with services at the vet, we specifically called and asked multiple questions to confirm what would and would not be covered. We relied on the information given to us over the phone, only to later find out the coverage was denied. When we called back for help, the representatives offered no real solution, refused to escalate the issue to a supervisor, and would not review the recorded calls to verify what we had originally been told. On top of that, they also refused to fully cover our puppy’s required vaccinations, claiming we had somehow already maxed out the vaccine coverage. Extremely disappointing customer service and communication overall.
Insurer: Figo
By: Danielle Field
The online Spot app is user friendly!
Unfortunately, my doggy had an illness that I had to file a claim after seeing a vet. I went online to file the claim and Spot made it very user friendly by having everything easy to use, and the claim was processed quickly and efficiently.
Insurer: Spot
By: Brenda
Give the man a raise
Give the man a raise. Perfect. Excellent customer service. :)
Insurer: Nationwide
By: customer
I'm still waiting for my intro email…
I'm still waiting for my intro email after purchasing my pet insurance 24 hours ago.
Insurer: Prudent Pet
By: Melissa