Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Efficiency and clear understanding of…
Efficiency and clear understanding of my description with the claims. No surprises and easy completion
Insurer: Pumpkin
By: Jamie
Aileen was a pleasure to speak with
Aileen was a pleasure to speak with. It was actually my second time visiting with her. She remembered me from a previous call. She is excellent in customer service. She is very knowledgeable about the products and she was one of the reasons I chose Fetch.
Insurer: Fetch
By: Erin L. McMonigle
Easy and fool proof to submit claims
Easy and fool proof to submit claims. The Customer services reps are really nice and helpful.
Insurer: MetLife
By: NV
Easy to use and submit claim
Easy to use and submit claim. Quick replies during the whole process.
Insurer: Pumpkin
By: Beth
Efficient claim processing
Efficient handling of claims with excellent communication through the processing
Insurer: Trupanion
By: customer
Manny explained everything very well…
Manny explained everything very well and answered all my questions for my exotic pets. Will be recommending people to him when possible.
Insurer: Nationwide
By: Catherine Hinton
Great customer service
Customer service rep was courteous, friendly, patient and professional.
Insurer: Nationwide
By: Frank Talerico
This company has gone downhill
I've had this insurance for over 4 years and in years prior had no issues with them. In the past year it's all gone downhill. When I submit a claim, they keep coming back saying I haven't provided enough documentation or they are suddenly missing my pets vet history, even though I've been using them for years. It wouldn't be possible for me to have filed prior claims without them having that. For the last few weeks I've been having another issue filing claims with them. They keep telling me documentation is blurry, however I'm sending them pdf downloads straight from chewy or screenshots from my pc. There is no way that it can be blurry. Ill send them a new one and suddenly they need more information because now something new and irrelevant is "missing" even though it's on one of the other invoices ive just provided them with. Its gotten so ridiculous. Its like no one looks at the notes or what documentation has already been provided. I keep having to call, someone tells me they have everything they need and then suddenly I get an email yet again saying they are missing information. What a scam. Worst part is you can't just swap to another pet insurance because now your pet has pre-existing conditions.
Insurer: Healthy Paws
By: Roxanna R
Very friendly
The person who helped me was very friendly. My payment method was changed quickly and I didn't have to wait to speak to anyone.
Insurer: Prudent Pet
By: Kristin
Quick
Quick, easy and simple. Just login to the app, click new claim, upload pictures of documents and submit!
Insurer: MetLife
By: customer