Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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The app is very straightforward
The app is very straightforward. I appreciate that they are very helpful when you need to call as well
Insurer: MetLife
By: Denishia
Confident with nova’s health coverage
I really enjoyed the comfort and ease I felt with Aileen taking care of my nova Service dog in training total healthcare needs her professionalism and ability to make you feel comfortable with our entire conversation was wonderful thank you so much
Insurer: Fetch
By: Jim Leach
Very unhappy
I would not recommend Embrace to anyone. I only filed one claim and to date I do not have any resolution. Everytime we submit info they ask for more. I think it is a scam and I am going to cancel. So disappointed.
Insurer: Embrace
By: kathleen Baxter
Easy claims, good service
Easy to navigate the website and make claims. Spot reached out to the vet for the additional information needed for the claim. Reimbursements fast and accurate.
Insurer: Spot
By: Cindy
Everything with Spot Pet Insurance
Everything with Spot Pet Insurance works smoothly. Starting with the Claim Form. communication to payment. Adding peace of mind. My daughter highly recommended Spot. I’m so happy I listened to her.
Insurer: Spot
By: Deborah T
Spot was SO easy to work with and we…
Spot was SO easy to work with and we got our money fast. Thank you so much, I will continue to use your services
Insurer: Spot
By: kayla kennea
In the midst of dealing with a sick and…
In the midst of dealing with a sick and very cherished pet, spot pet insurance was the easiest part of the situation. Filing a claim was easy and in 10 days had my reimbursement in my account. No phone calls, emails and fighting back and forth like I had with former pet insurance company. I am so grateful for how easy this was and how quickly the turn around time was.
Insurer: Spot
By: Kristina Dietrich
Embrace not paying claims. Their portal has been down since May…
Their portal has been down since May and you can't make a claim. I spoke to customer service and emailed them my claims with documentstion at tchandler@ embracepetinsurancecom which they confirmed they received. Since then they've emailed me rejecting my claims because of no supposed documentation. I have 5 claims they haven't paid at this time.
Insurer: Embrace
By: Susan Fischler
service
I was a customer service manager for 20 years and I will tell you Nicole W was amazing! I would hire her any day of the week. I appreciated her knowledge and skills! She deserves a raise and appreciation!
Insurer: Fetch
By: Becca Adrian
Easy experience
Easy experience. Just anticipating good, prompt, knowledgeable communication between us.
Insurer: Nationwide
By: Jackie