Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Quick professional responses and…
Quick professional responses and approvals of claims. Great company to work with.
Insurer: Trupanion
By: Harry
Great costumer service for my first…
Great costumer service for my first contact 👍
Insurer: Prudent Pet
By: mauricegmail.com
Poor excuse for a insurance company.We…
Poor excuse for a insurance company.We the have 2 dogs on this policy. The claims we submitted were denied. Now I want to cancel our policy and there is no link to cancel. Do not insure with this company or you'll be sorry
Insurer: ASPCA
By: Tony Digilio
claims
Always had good things to say about Pet's Best until this last claim i made, was not very happy after being with this insurance company for over 8 years.Seems like they will find some way to not paid.
Insurer: Pets Best
By: Ronald Davis
Customer Service Rep. AMAZING To Talk To……
CSR was amazing to talk to: willing to answer my questions with NO rush, very informative, well educated on product and willing to go with whatever I wished without any real pressure of sales tactics. Which is what sold me, to sign up immediately and not wait any longer.
Insurer: Fetch Canada
By: Kathleen
I’m glad my pets have Spot Insurance…
I’m glad my pets have Spot Insurance when talking to customer service she was very concerned about my pets and wished Christina speedy recovery. Answered all my questions I am completely satisfied!!
Insurer: Spot
By: NAKIA D. BANKHEAD , Jr
My agent did a great job and explained…
My agent did a great job and explained everything to me-what is covered and how to get reimbursement. She took her time and was very informative
Insurer: Fetch
By: Wendy Fowler
Not reimbursed correct amount
The turn around time to process the claim was quick however the amount reimbursed to me was not correct. I contacted Spot to ask about the discrepancy and still have not heard back. Though it wasn't a large amount, if this is the general practice than I may think about covering our pets elsewhere.
Insurer: Spot
By: Katrina K
The worst user experience possible
Whomever designed the customer-facing website and app for Trupanion must have been the CEO's slow adult nephew because I've never really seen such piss-poor technology in a modern day competitive company. I mean it is just a bug-ridden, disorganized, nonsensical, ridiculous mess. Everything from submitting a claim where you have to retype basic information that's clearly printed on the invoice over and over again, to changing your payment information which is deeply confusing on how it's laid out next to how claims are paid, to the fact that nine out of ten times when I log in it tells me my password doesn't work, to an app that can't understand credit card information when you put it in. The list goes on and on. It's really such a frustrating experience. ***** Update after their response: it’s funny because every year that goes by as they raise my premiums, I reach out to them with my frustration about their user experience and every year I give them detailed feedback and every year I’m told oh yeah we’re working on it and every year, nothing changes. So no Trupanion I’m not going to send you yet. Another email detailing my frustrations. You have multiple emails from me. My last name is Griffith, I live in Stamford, CT and you can look it up.
Insurer: Trupanion
By: JasonG
MetLife Pet insurance is easy to use
MetLife Pet insurance is easy to use. The refund process is streamlined, and the review of invoices does not take a long time. I am happy with my experience. They email me updates and have covered everything I have needed for my pets.
Insurer: MetLife
By: Laura J