Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Melody was fantastic
Melody was fantastic. Very knowledgeable and friendly. Very Helpful. I'm happy she was on the other end of my call.
Insurer: Nationwide
By: J Quigley
I was in shock when I got my prognosis…
I was in shock when I got my prognosis for my 4-year-old dog. I left the veterinarians office and drove around in tears because I did not know how to process a young 4-year-old dog having severe hip dysplasia. She had hip dysplasia in both hips. Basically, her hips are being held together by muscle and tendons. She has very little support for her femur head to rest into the socket. I was so relieved when I phoned Fetch, I was expecting all kinds of difficulty and what I received was warm, kind, understanding, direction. My dog will not need to be put down because Fetch has my back. I am so grateful that I chose Fetch when I did, so many unexpected things can happen, and I am so glad that I purchased Fetch pet insurance when my dog was very young. Thank you Fetch
Insurer: Fetch Canada
By: Velda Abram
ISSUES WITH COMPANY, REPS AND PAYMENTS
BEWARE!!! STAY AWAY!!! I signed into my account to make a payment and came to realized that I had a pass due from Dec and then another one hit on Jan 6th 2026 called and spoke with a rep don't remember her name but she was going to take one payment and instructed me to pay the remainder before the policy cancelled on the 19th of Jan which in fine but then I asked for a manager about getting out of default because they required the full amount of almost $600 to be paid in full by the 19th which didn't sound right. I was connected to Account manager Donna which was rude, insensitive, and was laughing at me. I was then transferred to another account manager Lisa which I explained about what happen with the previous manager and I told her I wanted to make half the payment and pay the rest before the policy cancelled she told me that I can't make a partial payment on the account so I said I want to pay using 2 cards and she told me she can't take 2 card. they force you to pay the premium and then force you to use one card to avoid fees for processing. If you have a new Puppy, kitty, or other animals that you want insurance shop around and stay far away from this company.
Insurer: Pets Best
By: Anthony Joner
I got my questions answered in a short…
I got my questions answered in a short amount of time. Thank you!!!
Insurer: Nationwide
By: Lisa Boulay
Very happy fast and good service.
Very happy fast and good service.
Insurer: Spot
By: Patricia Lopez
Everyone seemed to jump on board when…
Everyone seemed to jump on board when just recently finally used Fetch. My Yorkie was very sick the bills were piling up into the Thousands. Thank goodness I invested in Fetch. My rep Amy walked me through the process to get reimbursed and was so very helpful to me. I highly recommend Fetch to anyone out there that is considering insurance for their pet.
Insurer: Fetch
By: Marie T EISENHAUER
Excellent Service
Josh was very pleasant and easy to talk to. He was very propt. Great Experience
Insurer: Fetch
By: Cynthia Martin
Rebecca was friendly and knowledgable
Rebecca was friendly and knowledgable. She spent the time necessary to help me coose the best plan for my dog and situation.
Insurer: Prudent Pet
By: Maggie
Good service
Good service, fast decisions, you can email and get a return response with a quick turnaround time.
Insurer: Spot
By: Lenni