Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Efficient, Fair and Transparent
The Pets Best claim experience has always been efficient, fair and transparent. We really can't say enough good things about the company
The best I have ever had
The best I have ever had. I have 3 boxers and have them all covered. Hands down the best insurance and best service.
Insurer: Trupanion
By: Michelle W. SC
Always active and treated people nice
Always active and treated people nice
Insurer: Pumpkin
By: Zanders Zanders
Easy to navigate & quick refunds
The website is easy to navigate and they are quick to process my claims. I’ve been happy with this insurance for my two cats.
Insurer: ASPCA
By: Carin Baas
Ease of use
I received great on phone support and found the site easy to navigate.
Insurer: ASPCA
By: Norris Barsky
Every single claim I have submitted has…
Every single claim I have submitted has been rejected for one stylus reason or another!!! I’ve been lied to, fed false information and have had all my calls and emails gone unanswered!!! My advise…don’t use this SCAM company for your Pets Insurance!!!! Worse mistake of my life!!!!
Insurer: Pets Best
By: Susan Vitta
I canceled my insurance immediately and…
I canceled my insurance immediately and they still haven't refunded my money
Insurer: Nationwide
By: Lori Anderson
Worth every penny
A good policy is nothing if the insurance company fights claims or is unclear in any way. I’ve had 100% clarity, defined expectations and absolutely no headaches when claims need to be filed. I’ve recommend spot to friends and family, for their amazing coverage and exceptional service.
Insurer: Spot
By: Nicole Regan
Sidney my Lil Girl…Happy Cat
My cat Sidney had surgery for a bladder stone. I submitted my claims to Spot Ins. and they are processing those claims as we speak! Very helpful. I didn’t have preventive. Only Accident snd Illness, but they paid for most of the surgery! Very happy about the results!! I did have to push them to view my case! Very Impressed tho, fast results. 5 stars!!
Insurer: Spot
By: Debra R.
The agent clearly explained the…
The agent clearly explained the services I would receive and how I would pay for them.
Insurer: Nationwide
By: Mrs. S Smith