Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
Other Categories
Prompt Service
Healthy Paws always processes claims promptly. Some of their exclusions can be a bit frustrating and my biggest complaint is they will not review estimates, so it can be stressful to be confronted with vet bills without knowing what will be covered. It would be great to be able to call and ask if a particular procedure is covered. But all a client is told is, "Get the procedure and submit the bill and we will let you know."
Insurer: Healthy Paws
By: Charlotte Hays
A great experience having Healthy Paws in our corner
We have become so accustomed having to battle with every health insurance company to get any satisfaction. We really haven't had any substantial claims to submit to Healthy Paws until recently when one of our dogs developed a problem with her eye. She ended up needing surgery to correct the problem. We braced for a battle with healthy Paws to try to recover our claim, but we're very pleasantly surprised to find out that they were covering all the expenses that met the criteria of our policy. No arguing, no long delay, just fair honest coverage for our little girl. We are extremely pleased and will continue to suggest Healthy Paws to all our friends.
Insurer: Healthy Paws
By: Louis Cannizzo
Do not get Trupanion for your pets.
Do not get Trupanion for your pets. The only reason we still have this insurance is because we enrolled when our dogs were young and healthy. At this point, switching providers would mean all of their existing health conditions would become “pre-existing,” so we feel completely stuck. Not only is Trupanion significantly more expensive than many other pet insurance companies, but they also constantly make billing and coverage mistakes and then refuse to correct them without forcing customers through a lengthy appeals process. The worst part is that whenever Trupanion makes an error, the burden falls entirely on pet owners and veterinarians to fix it. Their appeal process requires doctors and staff, already working exhausting schedules, to spend additional time contacting the insurance company, submitting documentation, and explaining issues that were caused by Trupanion in the first place. Just today, we were incorrectly charged a $500 deductible for treatment related to my dog’s chronic condition, a condition he has been treated for over 8 years, and for which the deductible had already been satisfied long ago. The paperwork from the veterinary hospital was filled out correctly from the start. This was clearly a Trupanion system or billing error. Now, after spending all day in and out of surgeries, someone from the surgery department has to take time to contact Trupanion to correct their mistake. That is unacceptable. Trupanion should be responsible for fixing its own billing errors, not veterinarians or exhausted pet owners. Their entire business model seems to rely on customers giving up on the long, frustrating appeals process and simply paying bills that should have been covered in the first place. Be aware before choosing this company.
Insurer: Trupanion
By: Margarita Vaiman
WONDERFUL Support
I needed help setting up a new plan for my cat's insurance since her old plan only covered illness & injury. So, I went through the process of canceling the old one and starting the new one with another super helpful support technician. Once the old one was canceled, I was connected with another technician to set up the new full-covered plan. However, I did not know much about the new plans, how they worked, the pricing, etc. I was connected with Steve and he was super helpful, shout-out to him! I wanted to leave this review to explain how easy it was to go through this whole process and how much I love this insurance! Steve was the real star here though, he was kind, welcoming, helpful, and very thorough when explaining the individual plans to me! I would absolutely recommend this insurance to anyone, it truly was such a great experience. Through their easy sign-ups of plans, welcoming staff, & quick responses! Thank you so much MetLife Pet Insurance!!!
Insurer: MetLife
By: Maren Henry
The agent that a spoke with was really…
The agent that a spoke with was really great, he offred a great service from the beginning through the end.
Insurer: Sonnet
By: Rebecca
Thank you to Samantha
Thank you to Samantha. She was so helpful and polite. It was such a pleasure calling Fetch. It made my day! Molly says thank you.
Insurer: Fetch
By: Mccarthyarts
The insurance representative I spoke…
The insurance representative I spoke with was very helpful.
Insurer: Nationwide
By: customer
Trouble free addition of Alice Cooper!
Trouble free addition of another member of our family to Nationwide's insurance. Another carrier had us jumping through hoops to insure
Insurer: Nationwide
By: Donna Baker