Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Easy way to place a claim
Easy way to place a claim and prompt response made the whole process less stressful when dealing with our sick pup.
Insurer: Spot
By: Lisa
I’m very pleased with MetLife
I’m very excited pleased with MetLife. My puppy is accident prone and we have had to make a few claims. They are prompt with reimbursement and nice to speak with on the phone. I have been very pleased.
Insurer: MetLife
By: JM
Great Pet Insurance and Wonderful Customer Service
I have been a customer or should I say my cat is. MetLife is the best pet insurance in my opinion. I have always had excellent service, awesome customer service. Fast payments. They cover a number of things, and I can't speak anything negative about them. I am more than pleased with them and I have recommended them to all my friends, including the one who is reading this and looking for great pet insurance and great people.
Insurer: MetLife
By: Jane Weiss
Excellent Customer Service
Excellent Customer Service
Insurer: MetLife
By: Darlene Fairley
Very easy to process claim
Very easy to process claim. Friendly, quick process
Insurer: MetLife
By: Diana Paruginog
Extremely satisfied
The coverage is great, the app is very easy to use submitting claims, and you are prompt in processing claims.
Insurer: MetLife
By: Steven A.
Never had any negative feedback in…
Never had any negative feedback in terms of claim submittals, approvals or reimbursements. Always helpful and friendly staff
Insurer: MetLife
By: Glenn
Quick
Quick, and no questions asked after we gave all are paper, they were great
Insurer: MetLife
By: customer
Thank goodness for Pumpkin
Pumpkin has been an absolute lifesaver for us! They reimburse quickly for all visits/medications to treat non-preexisting conditions, without putting up any barriers. One time a claim was rejected due to a mistake on how it was inputted by the vet’s office on the invoice, but when I called and spoke to someone with Pumpkin, they followed up on it and called me back to let me know what I needed to do on my end when resubmitting it. Everyone I’ve spoken to there has been nothing but kind and helpful and it never takes long to reach someone. The yearly rate increase is very minimal to none, which is amazing, considering what I’ve heard about rate increases with other insurance companies. When I count my blessings, Pumpkin is one of them!
Insurer: Pumpkin
By: Olivia
The Best!!!
Pets Best has been an awesome decision to have for my little cavalier! They are the best insurance in my book and I have used others! Always nice and helpful if I have to call! Claims always handled quickly!"