Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
Other Categories
Great service!
The customer service was very smooth and professional.
Insurer: Nationwide
By: Allie
What services are part of the policy
I spoke with Amanda Mello, for the information I needed to decide if I was enrolling my pet for the Pet Insurance. Amanda was very knowledgeable and answered all my questions without hesitation. Her friendliness and kindness was great. I felt like I was talking with a friend. Thank you Amanda
Insurer: Fetch Canada
By: C. Schweder
They are very thourogh and get it right…
They are very thourogh and get it right the first time.
Insurer: Fetch
By: Robert
The claim process was easy and…
The claim process was easy and communication was great. The payment came quickly. We are pleased with the insurance coverage and the customer service.
Insurer: Spot
By: Paula Miller
All my questions got answered
All my questions got answered Very well informed about services Signed up next day
Insurer: Sonnet
By: Randy
Appreciative pet parent
I’m very appreciative of how easy the interaction is and the prompt attention given to our claims is. Thank you for helping our pets.
Insurer: Trupanion
By: Wesley
Highly Recommended
I have been very pleased with Pets Best pet insurance. The claims are reviewed quickly and refunds arrive in a timely manner as well.
Insurer: Pets Best
By: Paige
All I know is that unfortunately would…
All I know is that unfortunately would fetch pet insurance it's okay do you guys got great customer service but when it comes to the benefits plan it sucks I'll be honest with you I mean I submitted $763 claim and got $182 out of that because you guys said that you were covering the $400 deductible if you only knew how bad we needed that money back financial wise we're hurting really bad and for you guys to just go ahead and take the first deductible killed us but I guess that's your way of showing how well that you care about your clients instead of us let it instead of letting us know that you're going to take this out and let us make that kind of decision instead of taking it out next time you decide to just do it right then and there so that being said me and my wife we're going to have to discuss on what's going on and see maybe we might have to cancel you guys we're not sure but your customer service is awesome because when I got disconnected from talking to the individual at customer service he called me back and I find that very professional so thank you you have a good day
Insurer: Fetch
By: Jesus Epps
Thoroughly satisfied
Thoroughly satisfied! Our Lily had surgery with pathology, and within 10 days our claim was processed and paid.
Insurer: MetLife
By: customer
I submitted a claim and from start to…
I submitted a claim and from start to finish it was easy and the response was quick. They explained the process and kept me updated with everything!!!
Insurer: Fetch
By: Iris