Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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What did adoro do well during your claim?
Everything! I had chatted with someone online and they answered my questions. Then I filed my first claim, it got accepted and paid the same day.
Insurer: Adoro
By: Brenda
Excellent customer service!
Excellent customer service!
Insurer: Nationwide
By: Athena B
Very easy & user friendly
Very easy & user friendly. Making it easy to enroll your pet(s) & make claims!
Insurer: MetLife
By: Olivia Overdahl
Karley was so helpful
Karley was so helpful! she answered all my questions and took over an hour to help me out with everything !
Insurer: Fetch
By: saarah
Excellence in Efficiency
MetLife Pet Insurance is efficient, timely, and provides excellence in turnaround times with regards to receiving refunds on our vet visits for our little one.
Insurer: MetLife
By: Marci G.
Dearest Princess
Dearest Princess, Because you are truly an absolute Princess and Gem! It has been such a pleasure meeting You! We thank you abundantly for All your help, dedication and support. No words can describe the ultimate gratitude! Best & Blessings, Kristen G. XOXO ~ Hands down thus far, Fetch your Staff is incredible!!!! 🐾🐶💓🌸
Insurer: Fetch
By: Kristen G
they lady that helped me ws very helpful
they lady that helped me ws very helpful
Insurer: Embrace
By: Sharon
Thought it was good, then it turned bad real fast
My cat has been to the vet several times in the past year. Long story short, we are working on diagnosing gastrointestinal issues and it took several visits to even realize that's what it was. I had no issues with claims until his past visit. They denied it, claiming that I didn't have the right medical records, so I tried for the next month to provide everything, but they kept denying it, despite me giving everything I had. Customer service wasn't helpful, but I finally got an answer out of them as to what they needed. I submitted the extra documents, and they instantly denied my claim with no explanation as to why. What am I paying for? I have been trying to get my coverage for the past month and they won't even give me my explanation of benefits to tell me why they are declining me. Unless this is rectified, I'm cancelling by this weekend.
Insurer: ASPCA
By: Noah Bucci