Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Customer Service Representative was…
Customer Service Representative was great!. Thoroughly explained the coverage and how to go about using it and taking advantage of all the services. Was patient and answered all my questions.
Insurer: Nationwide
By: Alejandro
Everyone was very helpful navigating me…
Everyone was very helpful navigating me thru the claims process. Claims were paid very quickly and accurate . ❤️😊
Insurer: Spot
By: Lisa Jensen
Trupanion's review of claims for my cat
Trupanion reviews my cat Pumpkin's claims promptly and provides clear details on covered charges, deductible, 10% co-insurance amount, what my responsibility is, and how much of the vet bill Trupanion will cover, when applicable. All diagnosed illnesses, however, are regarded separately, so as my cat has several different (often co-related) illnesses, the deductible has to be met for each one. Once the deductibles are paid, though, they apply for the lifetime of the pet (one-time deductibles per illness, not annual). Overall, it is a very solid plan, and Trupanion is prompt with reimbursements. Thank you :)
Insurer: Trupanion
By: Julia
Great people
This was our first time putting in a claim for Smokey. Everyone is so nice and helpful. The experience was great and it was a smooth transition
Insurer: Fetch
By: Karen
MetLife has high marks
MetLife is great to work with. If a claim is denied, which is not often, they will give an in depth explanation.
Insurer: MetLife
By: stephen crosetti
Terica was great very kind and…
Terica was great very kind and professional and helpful, answering all my questions.
Insurer: Nationwide
By: Frank D
Delaney was amazing in her explanation…
Delaney was amazing in her explanation and so patient!
Insurer: Prudent Pet
By: ussrdollsgmail.com
Simply the best!
Excellent communication, timely processing of claim, empathy, knowledgeable
Insurer: Spot
By: Howard Briggs
Met Life is so easy to file your claim
Met Life is so easy to file your claim, use APP on your phone and take photos of your itemized receipt from your vet. Sign-up to be paid you Refund by Direct Deposit and have reimbursement in your bank in just a few days. It is quick and easy.
Insurer: MetLife
By: Tinkerbell
Clear
Explained everything clearly and was able to make a good decision.
Insurer: Nationwide
By: Cindy