Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Daniel provided excellent service
Daniel provided excellent service
Insurer: Nationwide
By: Joseph
Application Process
The process to complete the application was very self explanatory and easy to navigate. All necessary information was provided at glance.
Insurer: Nationwide
By: Xiomara C
MetLife always processes my boys claims…
MetLife always processes my boys claims quickly and efficiently. We are very happy with them <3
Insurer: MetLife
By: Carol Waters
Rebecca was very comprehensive and…
Rebecca was very comprehensive and understanding. I felt very lost reading through the different policy options myself, she made the process very simple and clean. I am very appreciative of her customer service and the new customer experience.
Insurer: Prudent Pet
By: James L.
They make it impossible to cancel your policy.
Final update 01/14/2026: they finally cancelled my plan and are refunding me a whole $4.15. Lol. I have been attempting to cancel my policy since 12/31/2025. The first attempt was through email. I then sent two faxes (one on 01/03/2025 and one on 01/05/2025, respectively). I reached someone through their customer support on the phone on 01/06/2025, who at first tried to claim I never explicitly stated to cancel in the email (?? lol, email, which I wish I could attach a screenshot of, was in front of my face when she tried to say that). She then assured me I would get a confirmation email by the end of the week. Mind you, Pet’s Best FAQ states they respond to such requests in 3-5 business days. It is now 01/12/2025, my Pet’s Best account still shows as active with my bill due tomorrow, and I never received a confirmation of cancellation from them. If I do get billed tomorrow, it would absolutely be fraud at this point. Update to come on that (UPDATE on 01/13/2025: they billed me, which means they STILL haven’t cancelled my plan after FOUR attempts over 13 days. Waiting on a representative now). Their hold times are ridiculous, their email seems to have no one staffed, and their “live” chat literally just tells you to call as they don’t have any actual agents for that channel of communication. Do yourself a favor and cover your pet literally anywhere else before you get trapped into a plan you can’t get out of.
Insurer: Pets Best
By: Savannah Hoard
Hands down the best pet insurance in…
Hands down the best pet insurance in the industry! Filed a claim over the holidays, had a direct deposit in 3 days. 80% of my money back! Excellent customer experience!
Insurer: MetLife
By: Francis Pa.
Trupanion have been fantastic
Trupanion have been fantastic. Because of them we were able to spend more time with our dog. Hands down the best service we could have hoped for.
Insurer: Trupanion
By: Gecko
Easy to use
Easy to use. Did not feel confusing. Quick response
Insurer: MetLife
By: Edward Galena
good and straight forward
good and straight forward
Insurer: MetLife
By: Kamil Unrat
Very quick and easy to contact and was…
Very quick and easy to contact and was worth every penny over the last 10 years
Insurer: Trupanion
By: Leslie