Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Heidi was very pleasant and helpful
Heidi was very pleasant and helpful, explaining everything to me, even when I misunderstood or forgot some details. She made sure that I had her direct line so that I could contact her directly in the future if need be.
Insurer: Embrace
By: Wendy
Customer service is awesome 🤩.
Customer service is awesome 🤩.
Insurer: Nationwide
By: customer
I struggled to use the app to submit my…
I struggled to use the app to submit my claim and wasn’t sure if it went through so I emailed it in. Once I did that, I received a quick confirmation of my submission, and the payment came quickly.
Insurer: MetLife
By: customer
Pet Claims
Oh my gosh. Once I got help everything was so easy. I am loving your program and on how to make pet claims. Deposits into my bank were so easy and done in seconds. PLUS, My Pet is in great health. Thank you so much MetLife for Pets. So glad I am a member.
Insurer: MetLife
By: Sharonlee Mclean
Nationwide Pet Insurance and our represenative Stephanie …
I would like to write this review on behalf of Nationwide Pet Insurance and my representative, Stephanie. Her professionalism, compassion, and understanding during the difficult loss of our beloved dog, Harley, meant more to my wife and me than words can express. Losing Harley has been a truly devastating experience for our family. During this heartbreaking time, Stephanie provided exceptional support, making the claims process much easier to navigate. She took the time to provide clear information, answer our questions, and guide us through each step with kindness and empathy. I cannot say enough positive things about Stephanie and Nationwide Pet Insurance. During one of the most difficult times a pet owner can face, they helped ease some of the burden by providing valuable information and outstanding assistance with our claims. I highly recommend Nationwide Pet Insurance to anyone looking for pet insurance coverage. Their commitment to their customers, especially during times of loss is truly appreciated. Thank you, Stephanie, and thank you, Nationwide, for your compassion, professionalism, and support when we needed it most. Kanealii
Insurer: Nationwide
By: kanealii
Nadien was very helpful in helping me…
Nadien was very helpful in helping me understand the best type of pet insurance to get for my new puppy.
Insurer: Fetch
By: Addy
Turn times have gotten way better
Turn times have gotten way better. Keep up the great work!
Insurer: ASPCA
By: Lee
Very easy to submit claims and prompt…
Very easy to submit claims and prompt refund.
Insurer: MetLife
By: Feliz
Very helpful and great customer service
Very helpful and great customer service
Insurer: Nationwide
By: customer
Metlifes inability to follow their own policies but drills to customers they MUST follow.
If you are going to quote words in the policy and tell the customer they need to follow it then Metlife needs to follow what is written in the policy as well. Metlife DOES NOT follow what they preach.
Insurer: MetLife
By: Lisa Allen