Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Customer service reps are very nice and…
Customer service reps are very nice and helpul. However, it took 3 calls to get direct payment set up.
Insurer: MetLife
By: customer
Very responsive and easy to use!
Very responsive and easy to use!
Insurer: MetLife
By: customer
Explained the policy very well
Explained the policy very well, gave me options without pushing me to get the priciest plan, took 2 minutes to fill out form. Very easy and hassle free.
Insurer: Prudent Pet
By: Irma
Great experience!
Working with MetLife has been a great experience - a fast and easy process with submitting claims. I wish I signed up for MetLife sooner! Thank you for your help in protecting Ralph!
Insurer: MetLife
By: customer
I still have yet to be reimbursed for…
I still have yet to be reimbursed for my dog Charlie browns vet visit.
Insurer: ASPCA
By: Adam Agueros
Every pet should have coverage!
Recently my baby became paralyzed and required an expensive surgery. ASPCA quickly reimbursed me for the costs!
Insurer: ASPCA
By: Tamara Loud
Prompt and easy claim process
Prompt and easy claim process
Insurer: MetLife
By: customer