Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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For me they have been the best…
For me they have been the best insurance company ! Better then for us human They took care of my $2000 pet bill very quickly I love this pet insurance Thank you Embrace
Insurer: Embrace
By: Asimina Gressis
Great Partnership - Great Follow-through
Received pre-approval for a major surgery. Fetch carried through like champs! My little Cooper is healing quite quickly and has his follow-up in a little over a month. I remain certain that Fetch will be with us through that, as well. Thank goodness for companies like Fetch who stand behind their products and services! My little Eddy is covered, as well!
Insurer: Fetch
By: Roger Eich
First time filing a claim
The website was understandable and easy to use to file a claim. The Spot team answered all of our questions with out much of a delay. This was the first time our kitty went to the emergency vet, and we’re glad we had Spot insurance.
Insurer: Spot
By: Erin H
Their claim service is WONDERFUL.
Their claim service is WONDERFUL.
Insurer: MetLife
By: Diane Bachman
“I have had Spot Pet Insurance for…
“I have had Spot Pet Insurance for almost two years, and this was my first time using it. My dog became very sick and was diagnosed with pancreatitis. The reimbursement process was fast, easy, and hassle-free. I was very pleased with the experience.”
Insurer: Spot
By: customer
Very easy and good customer service
Very easy and good customer service
Insurer: ASPCA
By: stephanie
Great Customer Service!
Amanda was awesome! She had such a joyful voice, it was an absolute pleasure to talk with her. She was patient and took the time to answer all my questions. Amanda was so sweet. She made sure to let me know that her contact information would be included in her email and to not hesitate to contact her if I had any questions.
Insurer: Fetch
By: AF
Indy’s experience
My 18 week old golden retriever is our love and we hope to have her follow in our older golden’s paw steps to become a certified therapy puppy. I have 3 dogs insured with Trupanion and we love the peace of mind that when an emergency occurs we trust that our pups will have the best care. In the recent illness with Indy I was please that a good percentage of the claim was paid.
Insurer: Trupanion
By: Jacqueline Blachowski
I had an awesome representative
I had an awesome representative. He was super knowledgeable and kind. Everyone should experience customer service like this
Insurer: Nationwide
By: customer
Super easy for an online quote
Super easy for an online quote. Staff are knowledgeable and easy to talk to.
Insurer: Sonnet
By: Andreea