Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Still paying monthly for a dead cat after cancellation
I cancelled my policy when the cat passed away. I received an email of cancellation and a sum of money from the policy coverage for euthanasia. That was seven months ago. I just received an email for auto renewal of the policy. It looks like they had continued to pull money from my account for that policy for a dead cat. When I called support it was "Oops we had changed systems". Totally unacceptable. My lesson learning is check all of your banking monthly transactions and make no assumptions that Pets Plus Us has properly cancelled your policy.
Insurer: Pets Plus Us
By: Brad
Very easy to get quotes and explore…
Very easy to get quotes and explore options. Chat is available for questions which is helpful.
Insurer: Nationwide
By: customer
Great experience and great customer…
Great experience and great customer service. Fast processing claims. I’ve had nothing but positive experiences so far.
Insurer: Spot
By: Claudette Lingasin
Easy Peasy
Submitting a claim was easy and the response was fast! Very content with the outcome of the process. Looking forward to the reimbursement to make a payment on my account. Thank you!
Insurer: Spot
By: Christopher Martinez
the claim submission process is so…
the claim submission process is so simple and the payment is always paid out within a reasonable time - MetLife makes taking care of my girl pup easy!
Insurer: MetLife
By: kristin g
Excellent and very fast service.
Excellent and very fast service.
Insurer: Trupanion
By: Joseph
The process was very simple
The process was very simple. The only difficulty I had was in how to pick what health problem it was. But after I got used to the list, it went much easier. I called once and the customer service person was very helpful. The reimbursement is quite quick as well taking about a week or so.
Insurer: ASPCA
By: Helen
Don’t hesitate purchase the policy …
There are not enough words that could describe my appreciation for MetLife Pet. They reimbursed us almost $5,000 for my sweet LuLu’s surgery. Every person I spoke with was knowledgeable and so kind and helpful. It was an easy process and so worth the money! I will never let any of my fur babies go without this insurance!
Insurer: MetLife
By: Leslie Rhinehart
Unfortunately my Lab has had a broken…
Unfortunately my Lab has had a broken leg and some mass cell tumors. MetLife was amazing in both situations. Never called or spoke with anyone. Just followed directions online and provided what they asked for and the check showed up.
Insurer: MetLife
By: Kevin R