Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
Other Categories
Website is easy to use
Website is easy to use, answered my questions. Price seems very reasonable.
Insurer: MetLife
By: Malcolm Peirson
Nobody’s answering the call
Nobody’s answering the call
Insurer: Nationwide
By: customer
Todd was very knowledgeable and patient…
Todd was very knowledgeable and patient with me as I learned about pet insurance
Insurer: Nationwide
By: customer
SPOT is best
After speaking with Trish I was put at ease and was given instructions on how to fill our claim and what to send receipts and where to send them. I received text that our claim had been received and we should be hearing from SPOT soon. We are so happy with SPOT. Thank you.
Insurer: Spot
By: Jesse Ortiz
This insurance is best in the world
This insurance is best in the world. They are very perfesinal and helpfully
Insurer: MetLife
By: customer
Alia was a wonderful representative
Alia was a wonderful representative! She was extremely knowledgeable, thorough and patient with all of my questions and I really appreciated her help with determining which coverage option would be best for our family. Thank you, Alia!
Insurer: Fetch
By: Tara Powers
1) CONFUSING EOB'S
1) CONFUSING EOB'S 2) UNCLEAR, MISLEADING E MAIL RESPONSES FROM MET LIFE ( EX: YOU DO NOT ACCURATELY DESCRIBE IN YOUR EMAILS IF YOU HAVE RECEEIVED THE NEEDED DOCUMENTS) 3)MISLEADING COMMUNICATIONS IN Emails
Insurer: MetLife
By: patricia j warnock