Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Pets Best has saved my cats life!
"I'm so thankful I have this insurance! I always get back way more money than I imagined I would! My Sphynx cat needs frequent and expensive heart scans, as well as medications. I highly recommend Pets Best to everyone! The insurance literally saved his life as I wouldn't have been able to afford all the vet visits, scans and medicines. It's hard to put the money out upfront, but Pets Best is very fast to complete my claims and get that money back to me. "
Helpful and friendly
Helpful and friendly
Insurer: Nationwide
By: Renee Shane
Very Poor Customer Service
I loved Pet's Best at first. Bragged to everyone about them. My first couple of claims went smooth. But this last experience forced me to cancel. It took about a month for them to communicate with me. I thought they ghosted me. The reimbursement was fine. I called customer service because I wanted to talk to an agent to see if I needed to adjust my policy. After you press 1 for this, 2 for that, 3 for this, 4 four for that, you think you are finally getting through to someone...NOPE! I waited on hold for nearly 20 minutes then hung up because I was at lunch. Called the next day and was hold for 23 minutes before I got through to an agent. After feeling ghosted then spending 43 minutes on hold I was irritated so I decided I would cancel and go to another provider. You cannot cancel online! You have to call the phone number again and go through the maddening process to speak to someone. I am glad I made the decision to cancel after being treated like I was not valued for my business.
Insurer: Pets Best
By: Jason
They will do everything they can to…
They will do everything they can to avoid paying you and ripping you off
Insurer: Figo
By: Cole
Amazing company and professional staff…
Amazing company and professional staff who takes utmost care for the clients and their loving pets. Very highly recommended.
Insurer: Fetch
By: Jimmy G
Jon Paul made the whole process smooth and…
Jon made the whole process smooth and comfortable. He listened and concerned all my questions regarding the coverages. and explained thoroughly. Very good customer service and satisfaction.
Insurer: Nationwide
By: Catherine
Clear and informative call
Clear and informative call, quick and easy enrollment.
Insurer: Nationwide
By: Nicole Bush
Great support
Great support. Claims paid quickly. Thank you
Insurer: Pumpkin
By: Debra
Excellent
Professional. Responsive. Reliable. Excellent coverage with very good reimbursement options. Fast reimbursement (automatic deposit). It has been a real pleasure, so far, working with Spot Pet Insurance!
Insurer: Spot
By: Laura Walker
Rep very nice and helpful in all…
Rep very nice and helpful in all questions
Insurer: Prudent Pet
By: marshallrioicloud.com