Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Have been a customer for a few years…
Have been a customer for a few years and keep coming back. The customer service is great, claims process is quick and easy and reimbursement is fast. It feels great to be able to insure my fur babies for a reasonable price with great service.
Insurer: MetLife
By: Rebecca
Fetch’s staff are well prepared to assist the client!!
Josh was professional, patient, and very helpful. He explained everything clearly, answered all my questions, and made the process easy and stress-free. Highly recommended!
Insurer: Fetch Canada
By: TANIA MARA FREIRE ALOISIO ALOI
so far simple and easy to register
So far great customer experience.
Insurer: Nationwide
By: customer
Before I purchased the policy
Before I purchased the policy, I called in to have some questions answered. Josh was very patient and knowledgeable. I did ask a lot. I ended up purchasing the policy and am happy so far.
Insurer: Fetch
By: susan harrison
Excellent rep named Brandi
Excellent rep named Brandi
Insurer: Prudent Pet
By: Paulptlacaol.com
Outstanding Customer Service
Ken was incredibly knowledgeable and patient with this first time insurer. Took time to answer all of my questions. Hopefully their service product meets the expectations my experience with Ken set.
Insurer: Nationwide
By: Rothert Condict
Josh Sabado was personable
Josh Sabado was personable, knowledgeable, and answered all of my questions as I tried to decide if Fetch was the right pet insurance for my new kittens..I was unclear about how to process claims, and if the wellness plan addition was worth the additional price..He was patient, and processed my application over the phone..I loved that Fetch directed me immediately to a real person -and one who was as competent and professional as Josh made me feel good about the product and the company.
Insurer: Fetch
By: Jane Doherty
Process was seemless and prompt
Process was seemless and prompt
Insurer: Spot
By: Mark Silbermann
adoro claims experience
Approval of the claim was super fast: submitted before bed and woke up to an approval. Instant payment to Venmo was also incredibly convenient. Entirely no-hassle. Wish my human health insurance was this quick and easy.
Insurer: Adoro
By: Andrew