Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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We loveeeee Spot
We loveeeee Spot! We have two out of four dogs with Spot insurance and can’t be more pleased with how easy and quick everything works. I have a dog being investigated for major issues and is currently diagnosed with diabetes. I can not be more grateful for Spot allowing us to cover my babies needs. I would like to 10 star Spot :). Thank you Spot
Insurer: Spot
By: Shannon Schacherl
Very helpful and easy chat feature…
Very helpful and easy chat feature available when needed. Simple process when submitting a claim. Make sure to have the procedure done before submitting the claim.
Insurer: Trupanion
By: Leialoha
Great experience this time but I wish I could say that was always the case...
My last experience went perfectly and I received the reimbursement in a very timely manner. That has not always been my experience however. Sometimes it takes a lot longer, especially when multiple claims are filed.
Insurer: MetLife
By: Toni Roman
Frustrating Claims Process, Poor App, and Minimal Coverage
The claims process was extremely frustrating. I submitted my claim the day I took my dog to the vet, but ongoing issues with both the app and website made it difficult to log in or confirm submission. I was told this was a common problem and advised to email my claim, which was later said to have never been received. When I finally submitted it, the claim was initially denied because my dog’s name wasn’t listed. Despite my name being clearly on the paperwork. It took three months to process the claim. After the delay, my monthly premium increased, and I was reimbursed only $270 on a $900 bill. Due to the poor technology, long delays, and minimal coverage, I canceled my policy and switched to another company offering the same benefits for half the cost. The only helpful experience I had was with the representative who assisted me in canceling my policy.
Insurer: Pets Best
By: Lissa
Claim processing needs improvement
Claim processing is slow and often claim agents miss documents already provided. Too often, I'd get an email saying I missed a document and had to reply with "No, the document was provided" for the claim to be thoroughly looked at and then it gets processes without me adding anything further. This all could have been avoided and quite annoying to deal with. Beside the claim processing issues, overall MetLife has been amazing to my pets.
Insurer: MetLife
By: Keilyn
I love Embrace Pet Insurance
I love Embrace Pet Insurance. I've had Illness and Injury insurance for my cat since 2014. Embrace has been helpful and given me all the info I need to get his treatments reimbursed (sometimes I get reimbursement in 2 days!). If you have a pet, get Embrace Pet Insurance, it's worth it!
Insurer: Embrace
By: Tarre Beach
It was a quick response
It was a quick response
Insurer: MetLife
By: customer
Carly was incredibly helpful and…
Carly was incredibly helpful and knowledgeable. She did a great job guiding me through the process of getting pet insurance for our new puppies and made everything easy to understand. I really appreciated her patience and support—highly recommend working with her!
Insurer: Fetch
By: Kramer