Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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New customer
New customer help they are everything that they say they are
Insurer: MetLife
By: MistyAmy Garcia
Superior Customer Service Agent
My agent, Carl, was simply (and seriously) the best customer service agent I have ever had at any company I have interfaced with. He was fast, efficient, knowledgeable, educated me on what I needed to know. In addition, he was friendly, animated ( I didn't feel like I was talking to a robot reading a script) and resolved all my issues/answered all of my questions in our one call. An experience that tells me I've made the right choice with Nationwide!
Insurer: Nationwide
By: F. Chase Hawkins
When I called
When I called, the woman answered all of my questions and I wasn’t expecting 50% back and that was a great surprise so thank you
Insurer: Pumpkin
By: Holly
I was very skeptical on taking pet…
I was very skeptical on taking pet insurance and did not with my last fur baby. This time, however I tried Trupanion. They were terrific and very easy to get Pet insurance with. I’m happy I did ! They pay the vet direct which is very convenient for me. I had my first and second claim already and they were fast fast fast in paying the bill. Thank you Trupanion. You never know a time you need pet insurance.
Insurer: Trupanion
By: Fifi
Timely
Timely, great customer service and explanation of benefits. Helpful if needing to make a change in the plan.
Insurer: Pets Best
By: KIM
It was a pleasant and ease process to…
It was a pleasant and ease process to get insurance on my dog.
Insurer: MetLife
By: KEOSHA WILLIAMS
Easy as 1 2 3
I think this was an easy process and quick.
Insurer: MetLife
By: Michelle Johnson
Good response & quick response
Good response & quick response
Insurer: Pumpkin
By: Deborah
Detailed compassionate assistance.
Detailed compassionate assistance.
Insurer: Nationwide
By: customer
Customer service was great
Customer service was great! Very knowledgeable rep that was patient and helpful!
Insurer: Nationwide
By: Ro