Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Met life Pet insurance my pet’s best…
Met life Pet insurance my pet’s best interest at all times. I had the pleasure of having them for 5 years.
Insurer: MetLife
By: Radames or Sherry Lopez
thanks for the speedy service
they took the time to go through my bills & doctors notes to help pay for katies surgery
Insurer: Healthy Paws
By: JANE
We LOVE Healthy Paws
We LOVE Healthy Paws. We are so thankful got Healthy Paws as soon as we adopted our baby. She has developed terrible skin allergies and Healthy Paws always covers as agreedgiven for her medications, 2 surgeries, multiple skin related emergent trips to the vet and has never us any hassle. Reimbursement has always been within 48 hours - usually 24 hours from the time the claim is approved. Approval is typical also only a few days. We tell everyone GET HEALTHY PAWS
Insurer: Healthy Paws
By: Ryan Footit
Josh was incredibly thorough and…
Josh was incredibly thorough and patient in explaining all coverage options based on our needs and got us better pricing and coverage than what I expected
Insurer: Fetch
By: Farah Lotia
There is NO better Pet insurance on the…
There is NO better Pet insurance on the market than Healthy Paws! They have literally been the difference in saving our dog's life. Without their support and financial backing, we do not know where our sweet girl would be today. We are talking tens of thousands of dollars in critical care. Trust us, you never want to be in a position where your finances are the reason you cannot save your pet. All it takes is one serious injury or illness or both in our case. Healthy Paws makes submitting a claim as easy as one two three and they reimburse you very quickly, no hassles, ever! Healthy Paws is the real deal, and we recommend them to everyone we know.
Insurer: Healthy Paws
By: karyn feiner
Fast and easy
Very helpful, explained everything, easy to understand and smooth transition
Insurer: Nationwide
By: Niesha Faison
They kept up with the claim with me by…
They kept up with the claim with me by email and were very nice on the phone
Insurer: Embrace
By: NICOLAS
SPOT IS A SCAM
Honestly, I could be brief and say “f*** Spot” but anybody who loves their pet deserves to know why Spot is a terrible company that does not deserve your money. You and your pet deserve better than their b.s. We obtained pet insurance thinking it was the responsible thing to do. Our cats are our family and we want nothing but the best for them. After one of our kitties sustained an injury (tore her CCL) we were devastated, but we foolishly thought “at least we have pet insurance”. We submitted what should have been a straight forward claim with Spot. We have accident coverage, she had an accident, she should be covered, right? Instead, Spot denied the claim almost immediately, but not before altering the claim we actually filed - from the CCL tear to periodontal disease. We found that Spot had dug through our cat’s veterinary record to find any excuse they could to deny a claim and settled on that small note from several years ago. Never mind that periodontal disease is the #1 most common health condition in cats, never mind that it can be effectively and quickly treated, as it was in our case. Regardless, Spot claimed that this “preexisting condition” was enough basis to deny the claim. Spot, perhaps recognizing the flimsiness of their own excuse, also claimed that ligament deterioration is due to a common ailment in CANINES and that that was enough basis to deny the claim. I had to remind Spot that dogs and cats are two very different species and that we were not seeking coverage for a minor case of gingivitis, just the ADVERTISED COVERAGE for accidents. Spot spent several weeks mulling our appeal only to double down on their unwillingness to fulfill their end of the bargain. We have paid every bill on time, provided every piece of documentation asked for, and even got a letter from our veterinary surgeon, but spot still had their rejection letter ready to go. Spot’s unwillingness to actually cover their clients with valid claims is absurd, frustrating, and criminal. I am now left with a mountain of debt and profound sense of betrayal. Spot doesn’t care about you or your pet. They are predators who prey on one’s love of animals. They have mastered dodging phone calls, ignoring emails, fraudulently altering claims, and skirting contractual obligations. Know what they can’t do? Help you when you need it most. Do not give spot a single cent of your money. You’d be much better off keeping your $20/month in a high yield savings account, or even a coffee jar. To anyone at Spot who may be reading this: you should be ashamed of yourselves. Your greed and brazen lack of empathy have made an enemy for life whose singular goal in life is to steer as many people as possible away from your terrible “company”.
Insurer: Spot
By: Todd
As soon as you put a claim in they…
As soon as you put a claim in they inform you every step of the way.
Insurer: Spot
By: Frank Calisi