Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Buyer Beware - Read Your Policy for Preexisting Condition Loopholes
I purchased a pet insurance plan through Trupanion for my mini dachshund. Specifically purchased this as my first pet insurance product because of the IVDD condition that often occurs in dachshunds. My Ellie is six months old and is perfectly healthy. My vet listed that she has short legs (no kidding!) in her records and Trupanion used that to record a preexisting condition, thereby excluding IVDD from her coverage. I spoke with two people at Trupanion to ask for it to be amended, but they refused.
Insurer: Trupanion
By: Jennifer Dalton Cooper
Not on hold.
Not on hold. Stephanie answered all questions. Simple process.
Insurer: Prudent Pet
By: draplattgmail.com
A happy and relieved doggy mom
I originally had this insurance, then got a new dog and took some bad advice and tried another company (Sp) and lived to regret it. I switched back to Natuion Wide and now I am relieved and sure my Bailey is covered. Also if I have a claim they make it easy to turn in and it’s processed quickly. Never leaving again
Insurer: Nationwide
By: Courtney Oswald
Terrible Customer Service & Claim Processors. Once Resolved I'm going to look into going back to Lemonade.
I have submitted two claims. One was successfully approved and applied to the deductible. A second claim was closed without my consent and noted that it was my request. (it was not) A third claim was made from the medical history they requested and denied. I resubmitted my main claim and asked that they prioritize it due to resetting the SLA by closing my original claim. They just replied again, asking which claim I would like to close? At this point, I have to believe they are using A.I need to answer emails and resolve claims. I simply want the last claim I submitted resolved. Advise to ASCPA: Use real humans. If you are using humans, please retrain them both on phones, emails, and claims. As someone who works in insurance claims, this experience was horrendous. If you do not have a quality assurance team, please note you need to invest in one or continue to lose members. Please resolve my claim ASAP.
Insurer: ASPCA
By: graceypacey
Ease of submitting claim as well as…
Ease of submitting claim as well as quick response to claims.
Insurer: Trupanion
By: PATTY LOPRESTI
We have Trupanion Ins for our dog and I…
We have Trupanion Ins for our dog and I can only say they are truly the best company to work with when going through a trauma as we have with our dog. I recommend Trupanion 100% based on our experience. Claims are done through the Veterinary Office or if I need to submit a claim the reimbursement is completed within 24 hours.
Insurer: Trupanion
By: Frances Weller
Trupanion has proven to be worth every…
Trupanion has proven to be worth every penny. I have filed multiple claims with them, and the entire process has been consistently smooth, straightforward, and incredibly easy. When our cat recently fell sick and needed immediate care, Trupanion paid the veterinary clinic directly at checkout. It completely removed the financial stress of having to pay a massive bill upfront and wait for reimbursement. Every claim I submitted was reviewed and approved remarkably fast, eliminating the usual anxiety of waiting for answers. They truly step up when it matters. The policy covers exactly what it promises without hidden loopholes or surprise rejections.
Insurer: Trupanion
By: Kristie
Convenience of filing through SWVA vet…
Convenience of filing through SWVA vet services. They advise me that will not be done now.(starting in June) Please determine why and correct that problem. Have been very pleased when filing of claims by the vet staff. Thank u.
Insurer: Trupanion
By: MARY GIBSON
Staff was very helpful.
Staff was very helpful.
Insurer: Nationwide
By: Dana Papini