Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Horrible!
Horrible!! I had two claims with them and it took them over a month to pay them out. Additionally, they continually asked me for the same documentation several times. When I would call to inform them that I had already sent in the medical records they would tell me that they need something else (something I had already sent in). The on hold times would sometimes be over 45 min! The way the claims were paid out doesn't make sense to me, I've worked in insurance billing for years and have an extensive knowledge in how claims are calculated and it doesn't make sense to me how they paid out my claim (shorting me over $100). All in all, bad experience and cancelling my account.
Insurer: Pets Best
By: Missey Chavez
He was absolutely wonderful
He was absolutely wonderful! Explained everything to me clearly and really made me sure I was picking the right plan for my new dog
Insurer: Nationwide
By: Brian
Easy to submit claim
Easy to submit claim. Fairly fast processing and turnaround. Good explanation of benefits
Insurer: Spot
By: Madeline
I've filed a few different claims
I've filed a few different claims. It took some trial and error at first trying to see what I needed to submit with my claim. When I didn't submit everything they needed to process the claim, they told me what else I needed. Once I got the vet notes and an itemized invoice they processed and approved my claim in a few days!
Insurer: Spot
By: Chloe Johnson
Terica was great!
Terica was very informative, polite and efficient. Great team member!
Insurer: Nationwide
By: Rob Harpest
Super quick turn around time and…
Super quick turn around time and response, with clear details
Insurer: Embrace
By: Katie
Samantha was knowledgeable
Samantha was knowledgeable, patient and very willing to listen and understand the mixup. With her guidance and help I was able to send the documents Fetch needed to understand my claim.
Insurer: Fetch
By: lori.olsen
Policy Change
Amanda has a pleasant demeanour and was helpful in helping me make a policy change.
Insurer: Fetch Canada
By: Janet
Thank You!
I've been telling all my pet owner friends about what a great experience I had with Trupanion during my furry family's surgery this week. Appreciate how organized the process was and that the hopsital worked directly and was paid directly! Anytime the opportunity comes up, I'll be sure to give a great referral!
Insurer: Trupanion
By: Brenda
Very professional in processing the…
Very professional in processing the claims faster than I expected. EOB is very clear and easy to understand.
Insurer: Spot
By: Nathan Ho