Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Very satisfied
We unexpectedly had to pay for a $10,000 emergency surgery to save our dog. Spot coverage was exactly as advertised and eased the burden on us greatly. I would highly recommend. Very thankful we had it.
Insurer: Spot
By: Hunter
Very quick turn around time
Very quick turn around time. Thank you!
Insurer: Fetch
By: Stephanie
REHOME FEMALE FROM BREEDER
Only had for 2 months. Submitted a claim that included “ear infection” and “ fecal analysis of hook worm”. She is a 5 year old lab that we adopted from s breeder two months ago. Spot requested past records for shots and vet records for 1 year. I sent a total 5 year history from the breeder of shot records(breeder gave me the list), but there are no records of vet visits of health issues as the breeder did all her own inoculations. Thus no illness preexisting conditions, because no vet visits for illness. Now, what is one to do if Spot will not cover a simple ear infection or hookworm diagnosis, because I Afopted my female dog from a breeder. She is 5 years old. I have vi tact Spot 3 times now providing all the required/available information to no avail, bother claims have been closed and denied. IF YOU HAVE A PREOWNED, RESCUED OR ADULT MOMMA OR STUD DOG THUS I DURSNCE IS NOT FOR YOU. I will be calling to cancel my insurance.
Insurer: Spot
By: Susan Tipper Mann
MetLife pet is amazing and I highly recommend them.
Every experience that I have had with MetLife pet has been very pleasant. Customer service is always so kind and polite. They always ask how my pets are doing and show genuine care and concern. They have covered every emergency I have had with my beloved pets. Knowing that metlife pet has my back is a comfort and peace I always appreciate. If you're considering pet insurance I highly recommend them.
Insurer: MetLife
By: Tracy Davis
Claim processing is fast and efficient
Claim processing is fast and efficient. My reimbursement came in quickly.
Insurer: Spot
By: Shirley Carbullido
Trupanion, always there...
Trupanion continues to support me by covering a majority of my dog's health issues as she enters her older years of life. Trupanion is also simple to use and very quick to expedite the invoices and reimburse. I am grateful I chose Trupanion 12 yrs ago when our dog was a pup.
Insurer: Trupanion
By: David
Great Company!
I filed my claim on a Friday night and my payout was in my bank account the next Thursday! Super easy to file claims. So happy I went with Fetch, have highly recommend!
Insurer: Fetch
By: Roger Wallace