Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Quick authorization and payment.
Insurer: Pumpkin
By: Susan
Used to be better, not great any longer
Pets best used to be decent insurance, I've had them for years. Recently however customer service has been unavailable, by phone only, taking over 30 minutes to contact someone who cant resolve your problem. The website has been down for months with no access through the app either. Account was locked don't an durable to fix through customer service. Unable to place claims, even though they deducted my premiums with no problem. Used to be a better service, very dissapointed .
Insurer: Pets Best
By: Jeanna
Pet insurance
Pets best has been absolutely amazing in covering our claims. My dog has an aggressive cancer and they have covered everything no questions asked. Honestly they will never know how much of a blessing they have been during such a terribly difficult time. The grief is unbearable at times but knowing they have been so good at covering everything he needs gives me peace of mind. Forever grateful for this company and the time they have given me with Brody!
I called to cancel my insurance as I…
I called to cancel my insurance as I felt I had a better offer at another insurance. The person I talked to, it felt like she was very irritated I was canceling and talked down to me about my decision. I wasn’t changing because of anything Nationwide did, I only initially chose nationwide because they were part of my employee benefits when I became an employee of my shelter (I had another company before them). But my shelter partnered with a different company that explained everything they offered, including a partner discount, (something nationwide never tried to explain until today, when I cancelled, and I was made to feel dumb for not knowing benefits that were never attempted to explain to me). I also don’t understand why my first cat was never given a “wellness plan” option, but my newest cat was, and his coverage with a wellness plan was cheaper than my other cat’s without wellness. But I was afraid asking that question on the phone with the representative would open up more judgement and condescension, instead of understanding and compassion. I was just ready at this point to get off the phone with this individual.
Insurer: Nationwide
By: Alan Samuelson
Joshua Sabado is very proficient in his…
Joshua Sabado is very proficient in his job. He explained everything to me so clearly that I didn’t have any questions whatsoever. He’s professional yet friendly. The whole process was seamless.
Insurer: Fetch
By: Girlie Cecilia Cabral-Martin
Pleasant and Positive
It was a pleasant and positive experience speaking to Rebecca about Prudent Pet Insurance.
Insurer: Prudent Pet
By: Dlcivisgmail.com
Great insurance company
It’s a great company, they have really good insurance for the pets and their costumer service is excellent
Insurer: Nationwide
By: Paola
Healthy Paws has been such a relief…
Healthy Paws has been such a relief during a really stressful time with my dog, Dani. Their system is incredibly easy to use, and they paid for a large portion of her most recent illness, which took a huge weight off my shoulders. Vet visits are already emotionally draining — having an insurance company that actually comes through and doesn’t make the process difficult makes a world of difference. I’m truly thankful for the support and peace of mind Healthy Paws provides.
Insurer: Healthy Paws
By: Kerry Quinn
Love the service
Love the service they always take care of my cats.
Insurer: MetLife
By: Christina Steilen
Thank you for helping Mia
This New Years was the worst i ever had because i Had to take little Mia to the emergency and learned thAt she had Glaucoma. i was terrified. i dont know what i would have done without Spot. They addressed my concerns and were very helpful in resolving my claim.
Insurer: Spot
By: Jose E. Mendoza