Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Aileen was a pleasure to work with
Aileen was a pleasure to work with, in deciding what plan works for my pet. She answered all my questions in a professional and courteous manner. I would recommend her to anyone having trouble deciding if., or which policy works for them. Keep up the Great Work!!
Insurer: Fetch Canada
By: Frank
Springer sustained a spinal injury
Springer sustained a spinal injury. Had to make three visits to the neurologist for a consult, MRI/CT, and back surgery. Total cost out of pocket was over $9k. We were reimbursed almost immediately from pumpkin for a total of $7200. I was amazed by the speed of the approval. The insurance piece of mind was worth its weight in gold.
Insurer: Pumpkin
By: Tom
Very easy to work with
Very easy to work with, helpful information with no over sell or hidden things. Needed insurance for my two adopted bunnies and they helped me out.
Insurer: Nationwide
By: Sc
Great service and excellent quality
Amazing service and great customer support with my enrollment, helped me understand the details and was very helpful and patient Thank you so much, Ken
Insurer: Nationwide
By: customer
Wellness
Claim was very easy ti file. Received reimbursement very quickly. Highly recommend
Your staff is very helpful
Your staff is very helpful. They take the time to answer my questions, because I was having a tough time online and, on the app, viewing current claims.
Insurer: MetLife
By: Brendalee
I would highly recommend this company
I would highly recommend this company. You never once gave me a hard time with collecting my money. I would definitely recommend you to other.
Insurer: Healthy Paws
By: Sally DiGirolamo
It was very easy to file my claim
It was very easy to file my claim. I am very happy with how quickly it was processed. I recommend Spot to my friends and family.
Insurer: Spot
By: Marcy Thomas
Trupanion is the best.
I would recommend Trupanion to the fellow pet lovers. They provide quick and easy coverage for your pets when you have to take your pet to the Vet. And their Customers service are superb.
If I could give Trupanion a zero star I would
If I could give Trupanion a zero star rating I would. I have now been with them for 6 years and now that I actually need there services they won't pay out. My dog has had several yearly check ups and nothing was noted on her account for her teeth because it was never an issue. I have been apart of trupanion since 2020 and in 2021 she had a check up at the age of 4 where I was told she has mild tartar buildup. Nothing serious. Now she has a problem and needs teeth pulled but I was denied covered due to her having a pre-existing dental issue. (Which was not actually pre-existing) but because her first noted dental was 1 year after being insured by trupanion they go off of her first visit it's still classified as pre-existing. This makes absolutely zero sense that this would not be covered. Trupanion takes your money and uses every excuse in the book to not cover you and your pet. You're better off putting the $2000 a year away yourself for any issues your dog may have as I've spent nearly $14,000 with them and they have covered very little if anything at all. Save yourself the money and the headaches and DO NOT USE their services. I'm very disappointed in their service and would not recommend them to my worst enemy Do yourself and your dog a favour
Insurer: Trupanion Canada
By: Phil