Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Horrible customer service and expensive
I have one dog on AKC. Insurance and the other dog. I decided to try pets best. They are horrible. They hardly ever pick up on the phone and it's usually a 20 minute wait to talk to a human. They do not respond to emails. The charge for my dog per month was $190, because she was an adult, most of the issues she had that I tried to submit, they claimed or pre-existing which some were not Then my dog died, and I tried to cancel the account. I could not get ahold of anybody by phone and I sent several emails which were ignored. (They also take 3 weeks to return a reimbursement for a pet bill, while AKC somebody picks up on the phone immediately and I usually get reimbursement in 3 days to a week). I wouldn't do business with this company, but i am staying with AKC Insurance for my next dog.
Insurer: Pets Best
By: V Howell
Customer service is outstanding!
Customer service is outstanding! I spoke with four different people regarding questions I had with my pets insurance. All four were knowledgable, patient and kind. Great experience!
Insurer: Trupanion
By: Tim
Great service and fast response
Great service and fast response. Recommend for people with pets. Very happy with Trupanion.
Insurer: Trupanion
By: Elio Borges Cros
Representative was very helpful
Representative was very helpful. Knew what he was doing. Answered all my questions.
Insurer: Embrace
By: Scott Stern
Plans over the phone can be confusing
Understanding the offerings over the phone, when the website doesn't show all the configurations, is very, very confusing! I got through it, but not having comparable and all options easily available to select or follow along with an agent was a terrible experience
Insurer: Nationwide
By: customerJayClarke
Online got error message that the…
Online got error message that the characters in my address were incorrect I had to call to purchase the insurance
Insurer: Nationwide
By: KAC
Great customer service
I needed further explanation of some of my cat's benefits. I called Embrace Insurance and spoke to two very helpful and patient women who guided me through the whole insurance policy. It made my job of deciding the best care for my cat much easier. I have never had a problem with Embrace Insurance.
Insurer: Embrace
By: Bernadette
⭐⭐⭐⭐⭐Awesome
⭐⭐⭐⭐⭐ Healthy Paws has been absolutely incredible for our dog, Duck. They reimburse exactly what they promise (90% in our case) and they cover everything — diagnostics, testing, and even surgery. As Duck has gotten older and more medically complex, having an insurance company that actually supports us has been priceless. What really sets Healthy Paws apart is how fast and easy everything is. Most of our claims are paid within just a few days. We submit the claim info given to us by our vet and they just take care of it — no stress. When you have a medically fragile pet, you need peace of mind, and Healthy Paws truly gives that. We are beyond grateful for them and would absolutely recommend them to anyone who loves their pet and wants real coverage they can rely on.
Insurer: Healthy Paws
By: Customer
Just asiness of talking to other people…
Just asiness of talking to other people on the other line and helping me through the process of filing my claims everybody was really nice
Insurer: Pumpkin
By: Wayne
Fast claim service
Fast claim service. Helpful representatives.
Insurer: Pumpkin
By: Judyb