Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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The claims submittal process was very…
The claims submittal process was very simple and straightforward, and I did not have to wait long to get a decision and get reimbursed. I also got an email advising me there is a quicker process I can use for future claims.
Insurer: Trupanion
By: RALPH
Kept me in the loop
Kept me in the loop. I never had to email a question. YOU answered before I asked the question. That is unique in today's customer service. Thank you for helping me.
Insurer: Fetch
By: Nancy
Pumpkin makes it easy to enter your…
Pumpkin makes it easy to enter your claim. Quick response and always available for questions. I couldn't ask for more.
Insurer: Pumpkin
By: H D Furman
Complete customer satisfaction
Complete customer satisfaction
Insurer: Spot
By: Thomasine Montoya
Literally life changing for my pup
Healthy Paws has been amazing. The speed with which I am reimbursed is excellent—sometimes as quick as just a couple of hours. My pup has ended up having some chronic issues and Healthy Paws has made all the difference in getting him the treatment he needs to live an active, healthy and happy life. So grateful a friend pointed me to Healthy Paws when I first adopted.
Insurer: Healthy Paws
By: Whitney Palmer
This company has a short refund process, which is appreciated.
When you put in a claim you want an answer in a few days . This Company does that and it is appreciate it.
Insurer: MetLife
By: Roberta Sullivan
Easy to submit a claim and…
Easy to submit a claim and reimbursement is very quick!
Insurer: MetLife
By: customer
Very easy to make a claim
Very easy to make a claim, all on line. Just upload the receipt and the claim is processed. Great communication online. Usually processed with the payent in your bank account within the week.
Insurer: MetLife
By: customerCynthia McGinn
No hassles and quick approval
Very quick approval for my claim and expenses paid as the plan provides. No hassles or back and forth requesting additional documentation. Great experience so far. Just waiting for payment since I opted for a check.
Insurer: MetLife
By: Cathy
Easy, prompt and efficient.
Great company to work with, very responsive 24/7. Prompt payment and claims servicing.
Insurer: Trupanion
By: Jim