Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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This time the process was quick easy…
This time the process was quick easy and fair!
Insurer: MetLife
By: customer
Fetch forced me to renew my policy, even though I attempted to cancel before renewal (Read Fetch's reviews on the BBB: 1.13 stars)
If you're thinking of using Fetch Pet Insurance, don't. I've been with Fetch for nearly two years and recently decided to cancel my policy, which was set to renew on Sunday, 1/11/26. I attempted to cancel on Saturday, 1/10/26, the day before my card was to be charged. But because Fetch doesn't have their phone lines open on weekends, I was forced to use their chat to try to cancel my policy. After being told several times by a chatbot that I needed to call in to cancel my policy, I finally found a way to connect with a human. As expected, the human told me I couldn't cancel my policy via chat and that I needed to call in to do so. I then emailed the support team to attempt to cancel and was told the same thing: I needed to call in to cancel my policy. I was then charged $93.82 the next day. Annoying, but I figured that because I had created a paper trail of wanting to cancel BEFORE my renewal date that I could just call in on Monday, speak to a human, explain my situation, and get Sunday's charges reversed. I was wrong. After over 20 minutes on the phone with "support," I was told that Fetch was unwilling to reverse my charges and retroactively cancel my policy because their terms of service state that all cancellations must take place over the phone (even though I had attempted several times the day before my renewal date to cancel my policy). If Fetch is going to force people to cancel over the phone, they need to be available by phone 7 days a week. Yes, I understand that I was bound to the ToS I agreed to when signing on with Fetch, but I figured the company would be willing to work with me since I'd requested cancellation before my renewal date. I was wrong. Fetch is a predatory company that enacts predatory practices. If you're reading this, know that Fetch's main goal is to extract every single dollar from you that it can. They intentionally make it impossible to cancel policies on weekends, and are unwilling to retroactively cancel policies and refund customers even if they'd submitted a request before their renewal date. My advice after two years with Fetch is simple: Go find another pet insurance company. I'm going with Progressive.
Insurer: Fetch
By: Noel
It is talking to the people who are…
It is talking to the people who are passionate and willing and understanding about what you are talking about and understanding a they are helping you with step by step a they are always friendly. Highly would recommend them without a doubt. Best choice I have ever made!!!
Insurer: Trupanion
By: Karen
Awesome app
Awesome app with easy claim submission process, fast turnaround time, and great service!
Insurer: MetLife
By: customer
Fast and easy to make a claim!
I have had Trupanion for both my dogs since they were puppies but have never needed to make a claim. I just submitted my first claim and was impressed with how easy it was to submit and how quickly I received a reimbursement check. My dogs are so important to me and I am so glad to have Trupanion and know that finances won't prevent me from getting them the care that they need.
Insurer: Trupanion
By: Emily
This insurance and thier customer…
This insurance and thier customer service are horrible. I'm stuck with them unfortunately. They get you by the balls and don't give a shit. This has been 5 years of misery dealing with this company.
Insurer: Trupanion
By: Ed Miranda
You are there when I need you
You are there when I need you, and you are very fair taking care of yellows medical bills.
Insurer: Trupanion
By: Susan
Fast and efficient
Fast and efficient
Insurer: Nationwide
By: Grace McArdle
Sarah and Channel it’s a pleasure to be…
Sarah and Channel it’s a pleasure to be with you ensuring my pet Dog Estelle gets the best care.Great customer service they helped pick plan being I just signed up.
Insurer: Embrace
By: Gustave Wandland