Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Knowledgeable and Polite personnel
The person on the phone was very knowledgeable. She was very patience with me while I was looking for the information needed and provided me with the support I needed.
Insurer: MetLife
By: Claudia Cruz
Excellent customer service from the…
Excellent customer service from the young man who helped me.
Insurer: Nationwide
By: Staci
Always easy and responsive
Always easy and responsive. Website and claims process straightforward and user friendly. EOB statements are simple and easy to understand. I appreciate both the ease of use and peace of mind.
Insurer: Fetch
By: Christina
Easy to apply claim
Easy to apply claim. Payment was fast. People are courtious
Insurer: MetLife
By: Katherine Echols
Great interaction when speaking with a…
Great interaction when speaking with a representative
Insurer: MetLife
By: william beechel
Good response time
Good response time, super easy to submit claims and no problems with getting things covered.
Insurer: Pets Best
By: Angela Cabrera
MetLife has exceeded our expectations
MetLife has far exceeded our expectations. The company reviews and pays out claims quickly and is very easy to work with. We have a different pet insurance for our other dog and MetLife is far superior. I highly recommend insuring your pet with them as it’s worth every penny.
Insurer: MetLife
By: Kim
Very professional assistance
Very professional assistance
Insurer: Nationwide
By: Michael Levinson, San Francisc
New customer and just filed a claim
New customer and just filed a claim. No hassles and within a week the claim was approved. Wish I would have discovered them years ago
Insurer: MetLife
By: Ron Slagle