Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Aileen Andino at Fetch
Aileen Andino at Fetch was absolutely wonderful to work with while helping me get Coconut set up with pet insurance. She was patient, kind, and extremely thorough throughout the entire process. She took the time to explain everything clearly, answered all of my questions, and made sure I understood the coverage options before making decisions. Her customer service was excellent, and I truly appreciated how caring and professional she was. Thank you, Aileen, for making the experience so easy and stress-free!
Insurer: Fetch
By: Juanita Johnson
Good Value Good Customer Service
Stephanie was extremely helpful in finding the right plan and answering all of my questions. I was able to easily set up a time to discuss the plan options and my concerns, and am confident in the value and coverage of the plan I chose. Highly recommend!
Insurer: Prudent Pet
By: Keenan
Amazing customer support
I had an amazing experience with Fetch Pet Insurance, thanks to Aileen Andino. She was professional, friendly, patient, and incredibly knowledgeable throughout the entire process. Aileen took the time to properly explain all the available coverage options and helped me fully understand what would work best for both of my fur babies. What I appreciated most was how genuinely caring and supportive she was. She made sure we chose the best possible coverage to give our pets the protection they deserve, while also making the process easy and stress-free. Thank you, Aileen Andino, for your outstanding support, guidance, and dedication in helping us make the best decision for our babies. Your kindness and professionalism truly made a difference!🌸♥️🙏🐾🐾
Insurer: Fetch Canada
By: Maria P
I have had phenomenal customer service…
I have had phenomenal customer service and incredibly fast processing of claims. Highly recommend!
Insurer: MetLife
By: DogMomma
Insurance for Luna has been an…
Insurance for Luna has been an exceptional service, providing quick and efficient assistance. Their professionalism and dedication have made the entire process smooth and hassle-free. I highly recommend their services to anyone seeking reliable insurance solutions. The team's prompt response and attention to detail have truly exceeded my expectations. I am grateful for the excellent service and look forward to continued support from Insurance for Luna.
Insurer: MetLife
By: customer
We love MetLife
We love MetLife. It's fast and easy, and gives us peace of mind for our German Shepherd's health.
Insurer: MetLife
By: customer
Fast and easy payment to vet office
Fast and easy payment to vet office, to ease our stress so we could focus on our baby pup ! Thank you
Insurer: Trupanion
By: Trish
In Time of Need
Our Great Dane was diagnosed with malignant melanoma. We received this terrible news and were told there was not much else that could be done except for a very expensive vaccine. Pets Best has been with us all the way never questioning ours and the veterinarian's decision and quickly turning around our costly claims so we didn't have to wait while our credit card accrued interest. We have used Pets Best for our last four or five dogs and have always been treated with the utmost respect, while keeping our dogs wee-cared for. They have been fabulous!
Insurer: Pets Best
By: Beth
The person was very professional
The person was very professional
Insurer: Nationwide
By: W. Howell