Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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I needed an appeal,$250
I needed an appeal, A $250. deductible was added on to my bill, it was an error, It was taken care of immediately, it took two days for my refund of $250, to appeared in my bank account. Thank You for your immediate attention on this error...
Insurer: Trupanion
By: PROVIDENCIA N
DO NOT PURCHASE
If I could give Embrace a 0 I would! Genuinely don't even bother getting pet insurance at all. After submitting almost $1,000 of vet bills, Embrace reimbursed $0 of it. Mind you, this was after months and months of trying to get them to even review the claims. They claimed that our cat had a preexisting condition (a fully healed Upper Respiratory Infection she had while she was in the shelter) even though the vet literally stated in the first appointment that this was NOT the issue, and even after spending hours on the phone with them, Embrace only conceded to reimburse us $98, which is well under what we are owed. We are cancelling our plan immediately and are beyond disappointed in not only the pet insurance itself but the staff who seem entirely unempathetic and unable to use a single ounce of logic in assessing claims. Update: See their stupid response to this? Did they even read the review? This type of response is exactly the issue with Embrace. In my review, I clearly stated that my cat did NOT HAVE A PREEXISTING CONDITION not even in the terms you defined it in the policy contract. Also, absolutely hilarious to say you "see a team member has provided additional information" in reference to an automated email response confirming the cancellation of my insurance plan. Don't act like you did your best attempt to right this situation; all you guys want is to take our money, you really could not care less about the health and wellbeing of the animals involved.
Insurer: Embrace
By: Lucie Edwards
Worst customer service
Worst customer service! They don’t pay for nothing! $72 a month wasted
Insurer: Spot
By: Vickie bennett
Filing claims is extremely easy, but
Filing claims is extremely easy. At the beginning, it took FOREVER for claims to be closed. Now it is going a little quicker. They have denied items based on reading documents incorrectly causing me to have to file an appeal. I too signed up because they are associated with Costco. The one thing I can count on…..they definitely take their premiums on time!
Insurer: Figo
By: Ms. D.
Karly-Professional, knowledgeable, friendly consultant
Karly was very knowledgeable, patient and helpful in walking me through all the options available for both the wellness and accident insurance. She was friendly and cheerful while explaining the different options and answering my many questions. It was a lot of information and she definitely helped me make an informed decision. I am very confident in my choice due to the knowledge I acquired while talking with Karly.
Insurer: Fetch
By: Ann Marie Bradley Shannon
Their policy: "Deny, Deny, Deny"
Every claim that I made was at first denied. I had to call Spot and fight with them each time in order to get any payment at all. And this after turning in invoices that clearly stated annual exams, vaccines, fecal tests, etc. They claimed I turned in an invoice for vitamins. I only turned in two claims while with Spot and both were denied and then paid after I called them and complained.
Insurer: Spot
By: Darci
Claim was processed incorrectly and I…
Claims take a long time to approve. My most recent claim was processed incorrectly and I had to have a supervisor review which made the process even longer
Insurer: MetLife
By: customer
Fetch Pet Ins - Positive Experience
I am writing to share my positive experience with Fetch Pet Insurance. I appreciate how easy it has been to manage my policy changes and how responsive the team is whenever I have questions. While we fortunately haven't needed to use our policy for accidents or illnesses yet, we have found the wellness plans for both of our pets to be very valuable. Additionally, the Fetch pharmacy service has been incredibly helpful; having flea, tick, and heartworm medications shipped directly to my door—with the option to add supplements—is a great convenience. I am very impressed with the comprehensive range of options Fetch provides, from medical coverage and pharmacy services to the new Fetch perks for food and supplies. Thank you Fabrice for all your help! Stormy the DSH Cat & Stella the Hound Mix
Insurer: Fetch
By: Billy Fillmore Jr
Pet's Best
We have Pet's Best for a couple of years now. We had decided to take out the insurance on our two youngest dogs. We never had this type of insurance before , so we were initially a little skeptical. It turned out to be a good relationship. The App makes all the difference in the world. After submission of a claim, if there is an issue then they keep you in the loop as to what is going on with the claim, which is much appreciated.
Insurer: Pets Best
By: Cathy Laferriere
Hazel
experience was quick and easy and trouble free
Insurer: MetLife
By: REGINALD ISAAC