Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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This was super easy and well explained
This was super easy and well explained
Insurer: MetLife
By: SHYANN SELLERS
Great app..easy to file a claim and…
Great app..easy to file a claim and track it’s progress..and great information on pet care in general..
Insurer: MetLife
By: Patrick Podobnik
Emma
I cannot complain. You are always there for Emma's needs. I am pleased with the quick response for payment. Customer service is great if I need to call and ask about a situation
Insurer: MetLife
By: Tersa and Emma
Great Customer Service experience
Customer Service agents are very friendly and knowledgeable; claims processes are quick & easily resolved.
Insurer: Pets Best
By: Samantha
Helpful
Helpful. Easy to navigate and understand
Insurer: MetLife
By: Jennifer Ramos
Very friendly
Very friendly, listens and takes the time to explain everything. Definitely would recommend other people and have.
Insurer: Prudent Pet
By: missjayegmail.com
Billing system is antiquated
Billing system is antiquated. Mistakes in entries and need to call several times and after speaking with a supervisor problem finally got straighter out. This would have been unnecessary if the account was entered properly to begin with. I called to report the deductible was not paid and they paid me for a claim. I got a letter that I had to reimburse and could only be done via check in the mail. Is this still the 50's. Not happy.
Insurer: MetLife
By: Janet Leo
Always speedy and accurate claims…
Always speedy and accurate claims processing. Very pleased with the service received so far.
Insurer: Spot
By: SB